Customer Service Specialist - Dock CSR

Verst Group; Litchfield Park (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Verst Group in Arizona is seeking a Customer Service Specialist to support assigned accounts, enter orders in ERP, prepare reports, and collaborate with production and shipping teams.

Responsibilities include handling inquiries, reviewing forecasts, managing invoices, and maintaining accurate customer files. Strong communication and Excel skills required; manufacturing office experience preferred.

Qualifications

• High School diploma or GED required.
• 1-3 years of experience in a manufacturing or planning office environment.
• Able to handle collection activity and other sensitive customer communications as needed.
• Excellent interpersonal and communication skills, written and verbal.
• Able to type at least 30 words per minute and have experience with Microsoft Office, including Excel.

Responsibilities

• Support customers and maintain relationships by researching and responding to all account inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc.
• Process and input all customer orders into the ERP system and generate related paperwork for customers and internal teams.
• Review forecast demand and monitor inventory levels; sign off on supplier invoices.

Skills

Customer service

Excel

ERP systems

Data entry

Education

High School Diploma

College degree preferred

Tools

ERP/WMS

Job description

Job Title: Customer Service SpecialistDepartment:

Updated: Packaging

12/20/22

Grade : 6

Reports To: Customer Service Manager Working Conditions:

Direct Reports: N/A

FLSA: Non-ExemptPosition is not routinely

exposed to adverse

environmental conditions.

Typical office environment.

Position Summary:

Responsible for the day-to-day support of assigned accounts, interacting with all internal departments. Sets up all customer records; prepares sales reports and other information required by customers or management; submits invoicing criteria and may support collection activities as needed.

Duties and Responsibilities:

Essential Functions:

• Support customers and maintain excellent working relationships by researching and responding to all account inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional, and efficient manner.
• Process and accurately input all customer orders into the ERP system and generate all related paperwork and necessary information required for the customer and internal production and shipping teams.
• Support account activities, as follows:

• Review forecast demand from various sources (Excel, customer website or portal, etc.)
• Monitor inventory levels
• Review and sign-off on supplier invoices

4. Planning

• Plan and distribute account production plans internally based on available raw material
• Participates in customer meetings or calls as needed and coordinates with other internal support teams when necessary
• Present contract review information to internal team (SOPs, item specific instructions, etc.)
• Process item set-up and SOP generation requests

5. Financials/Other

• Invoice customers at their specific intervals
• Review and maintain the financial workbench; resolve outstanding customer invoices when necessary
• Issue credits when necessary
• Review and correct pricing as necessary
• Communicate aged inventory with customer and find resolution
• Ensure item master integrity
• Complete month-end close
• Maintain accurate customer account summaries

6.Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved.

7. Creates and maintains customer reports, including DARs, to share with management and customers. Responds to special reporting requests promptly and accurately.

8. Maintain all related account paperwork and assigned customer files.

Marginal Functions:

• Respond to other assignments as needed within the office environment.
• Participates in LEAN process and works for continuous process improvement.

Job Specifications:

• High School diploma or GED required. Preference will be given to a college degree in a related field (Logistics, Business Management, etc).
• Require 1-3 years of experience in a manufacturing or planning office environment, may substitute with an appropriate college degree.
• Able to handle collection activity and other sensitive customer communications as needed.
• Excellent interpersonal and communication skills, written and verbal.
• Able to type at least 30 words per minute and have experience working with Microsoft Office applications, including solid Microsoft Excel skills.
• Must be able adaptable to working with various customer software programs and be able to access customer portals when needed.
• Ability to work well under pressure and display professionalism and tact in all business dealings.

Preferred

• 2 years: Experience handling invoices, pricing discrepancies, credits, or basic A/R-related issues
• 2 years: Customer service/account support experience, preferably in warehouse, logistics, manufacturing, or distribution.
• 2 years: ERP/WMS order entry and processing experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.