Customer Support Specialist - Kyle, TX

Matheson Tri-Gas Inc.; Kyle (TX); On-site; USD 37,000 - 40,000; Full time

Job summary

Matheson Tri-Gas in Kyle, TX is seeking a Customer Support Specialist to manage order placement, generate transfer orders from forecasts and inventory levels, and coordinate timely deliveries with cross-functional teams.

You will provide weekly inventory reports for major accounts, participate in production meetings, ensure compliance with Quality System Policies and ISO 9001:2015, and handle day-to-day customer inquiries with professionalism.

Qualifications

• Bachelor's degree in Business/Management or related field preferred.
• 5+ years in Customer Service or Inventory Management required.
• Experience with ERP systems and MS Excel.

Responsibilities

• Order placement and management: Generate transfer orders based on forecasts, inventory levels, and lead times.
• Collaborate with cross-functional teams to ensure timely deliveries.
• Coordinate emergency situations with major accounts and Safety teams.
• Provide weekly inventory reports for major accounts and attend Production Meetings.
• Maintain records and ensure adherence to Quality System Policies and ISO 9001:2015.

Skills

Production operations

Quality systems & SOPs

ERP familiarity

MS Office/Excel

Communication skills

Planning/Scheduling

Root cause analysis

5S principles

Education

Bachelor's degree

Tools

ERP software

Job description

Customer Support Specialist

JOB SUMMARY

Perform various functions which primarily involves inventory planning, forecasting, and ordering cylinder packages to ensure a smooth material flow to the end customer.

Essential Functions:

• Order placement and management:
• Generate transfer orders based on customer forecasts, current inventory levels, and established lead times
• Work with cross-functional teams, taking the lead to ensure timely deliveries
• Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety

Personnel:

• Provide weekly inventory reports for major accounts
• Attend weekly Production Meetings
• Adhere to all Quality System Policies and Procedures

Customer interaction:

• Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency
• Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction

Team collaboration:

• Collaborate with other departments to address customer needs and concerns

Documentation:

• Maintain comprehensive and accurate records of customer interactions
• Track customer inquiries and complaints, maintaining records until resolution
• Maintain all documentation requirements for Site ISO 9001:2015 certification

Safety:

• Keep work area clean and orderly, follows all company procedures and safety policies
• Track customer inquiries and complaints maintaining records until resolution
• Actively participate in Daily Toolbox Talk

Required for All Jobs

• Performs
• Complies with all policies and standards

QUALIFICATIONS

Education

Bachelor's Degree in Business, Management or related field is preferred

Work Experience

5 plus years of experience in Customer Service or Inventory Management is required

Knowledge, Skills and Abilities:

• Solid understanding of production operations, Quality System Procedures and SOP's, and a good understanding of continuous improvement/LEAN methods.
• Proficient with ERP (Enterprise Resource Planning) tools.
• Have advanced knowledge of MS Office Suite, including MS Excel.
• Strong verbal and written communication skills
• Planning/Scheduling experience preferred
• Root Cause Analysis Techniques
• 5s Principles

Physical Demands:

• Stationary Position/Seated - Constantly
• Transport/Lifting - Frequently
• Transport/Carrying- Frequently
• Exerting Force/Pushing - Rarely
• Exerting Force/Pulling - Rarely
• Ascend/Descend - Rarely
• Balancing - Rarely
• Position Self/Stooping - Rarely
• Position Self/Kneeling - Rarely
• Position Self/Crouching - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Rarely
• Feeling - Rarely
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions - Constantly
• Coordination - Constantly

Travel Requirements

Estimated Amount N/A

Pay Range $27.00 to $29.00 per hour

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment wi without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability