Customer Support Specialist - Kyle, TX

Nippon Sanso Matheson; Kyle (TX); On-site; USD 37,000 - 40,000; Full time

Job summary

Nippon Sanso Matheson is seeking a Customer Support Specialist to manage inventory planning, forecasting, and cylinder package ordering to ensure smooth material flow to the end customer.

The role involves leading transfer orders, coordinating with cross-functional teams, and participating in daily safety and quality processes to support on-time deliveries and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Management or related field preferred.
• 5+ years of experience in Customer Service or Inventory Management is required.

Responsibilities

• Order placement and management: generate transfer orders based on forecasts, inventory levels and lead times.
• Lead cross-functional teams to ensure timely deliveries and coordinate emergency situations with major accounts.
• Provide weekly inventory reports for major accounts and attend Production Meetings.
• Handle day-to-day and escalated customer inquiries and complaints with professionalism and ensure prompt resolution.
• Maintain records of customer interactions and ensure documentation for ISO 9001:2015.

Skills

Inventory management

ERP software

MS Excel

Planning/Scheduling

Root cause analysis

LEAN methods

Communication skills

Education

Bachelor's Degree in Business or related field

Tools

ERP systems

Job description

Customer Support Specialist

JOB SUMMARY

Perform various functions which primarily involves inventoryplanning, forecasting, and ordering cylinder packages to ensure a smoothmaterial flow to the end customer.

EssentialFunctions:

Order placement and management:
Generate transfer orders based on customer forecasts, current inventory levels, and established lead times
Work with cross-functional teams, taking the lead to ensure timely deliveries
Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety

Personnel:

Provide weekly inventory reports for major accounts
Attend weekly Production Meetings
Adhere to all Quality System Policies and Procedures

Customer interaction:

Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency
Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction

Team collaboration:

Collaborate with other departments to address customer needs and concerns

Documentation:

Maintain comprehensive and accurate records of customer interactions
Track customer inquiries and complaints, maintaining records until resolution
Maintain all documentation requirements for Site ISO 9001:2015 certification

Safety:

Keep work area clean and orderly, follows all company procedures and safety policies
Track customer inquiries and complaints maintaining records until resolution
Actively participate in Daily Toolbox Talk

Required for All Jobs

• Performsother duties as assigned
• Complieswith all policies and standards

QUALIFICATIONS

Education

Bachelor's Degree in Business, Management or related fieldis preferred

Work Experience

5 plus years of experience in Customer Service or InventoryManagement is required

Knowledge, Skills and Abilities:

• Solid understanding of production operations, Quality SystemProcedures and SOP's, and a good understanding of continuous improvement/LEANmethods.
• Proficient with ERP (Enterprise Resource Planning) tools.
• Have advanced knowledge of MS Office Suite, including MS Excel.
• Strong verbal and written communication skills
• Planning/Scheduling experience preferred
• Root Cause Analysis Techniques
• 5s Principles

Physical Demands:

• Stationary Position/Seated - Constantly
• Transport/Lifting - Frequently
• Transport/Carrying- Frequently
• Exerting Force/Pushing - Rarely
• Exerting Force/Pulling - Rarely
• Ascend/Descend - Rarely
• Balancing - Rarely
• Position Self/Stooping - Rarely
• Position Self/Kneeling - Rarely
• Position Self/Crouching - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Rarely
• Feeling - Rarely
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions - Constantly
• Coordination - Constantly

TravelRequirements

Estimated Amount N/A

Pay Range

$27.00 to $29.00 per hour

Equal Opportunity

The Company is an Equal OpportunityEmployer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability