Rep- Customer Service, Kitting (US)

Resonant Inc.; Oakwood (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Resonant Inc. is seeking a Customer Support Specialist to deliver exceptional service to clients and resolve inquiries efficiently. You will serve as the primary contact, document interactions in the CRM, and work with Sales, Logistics, and Technical Support to ensure customer satisfaction.

You will handle orders and returns, provide clear guidance, and help identify recurring issues for process improvements. A healthcare or medical supply background and bilingual abilities are a plus.

Qualifications

• 2+ years of experience in a customer service or support role.
• Excellent verbal and written communication skills with a professional and empathetic demeanor.
• Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
• Experience with order processing and logistics is a plus.
• Bilingual English/Spanish is an advantage.

Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve customer needs.
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Provide clear and concise instructions and solutions to customers, ensuring their understanding.
• Identify and elevate recurring customer issues or trends to management for process improvement.
• Maintain a high level of product knowledge and stay updated on new offerings and services.
• Contribute to the development and improvement of customer support resources and FAQs.
• Adhere to all company policies and procedures, including data privacy and confidentiality.

Skills

Customer service

CRM Salesforce

MS Office

Bilingual EN/ES

Order processing

Communication skills

Education

High school diploma

Associate's or Bachelor's degree preferred

Job description

Job Description Summary

The Customer Support Specialist is responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved efficiently and professionally. This role acts as a primary point of contact, contributing to customer satisfaction and loyalty.

How will you make an impact & Requirement

Job Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Provide clear and concise instructions and solutions to customers, ensuring their understanding.
• Identify and elevate recurring customer issues or trends to management for process improvement.
• Maintain a high level of product knowledge and stay updated on new offerings and services.
• Contribute to the development and improvement of customer support resources and FAQs.
• Adhere to all company policies and procedures, including data privacy and confidentiality.

Job Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in a customer service or support role, preferably in a healthcare or medical supply environment.
• Excellent verbal and written communication skills with a professional and empathetic demeanor.
• Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated ability to handle difficult customer situations with patience and tact.
• Experience with order processing and logistics is a plus.
• Bilingual (English/Spanish) is an advantage.