Rep- Customer Service, Kitting (US)

Resonant Clinical; Georgia; On-site; USD 36,000 - 54,000; Full time

Job summary

Resonant Clinical is seeking a Customer Service, Kitting specialist in Oakwood, GA. You will be the first point of contact, handling inquiries by phone, email, and chat, and ensuring issues are resolved professionally.

The role emphasizes accurate CRM documentation and collaboration with Sales, Logistics, and Technical Support to move orders smoothly. The position requires 2+ years in customer service, strong communication, CRM proficiency, and a willingness to grow product knowledge.

Qualifications

• 2+ years of experience in customer service or support.
• Excellent verbal and written communication with empathetic demeanor.
• Proficiency using CRM systems and Microsoft Office.
• Bilingual English/Spanish is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with accurate information.
• Document interactions and resolutions in the CRM system.
• Collaborate with Sales, Logistics, and Technical Support to resolve issues.
• Process orders, returns, and exchanges per company policy.
• Provide clear instructions and identify recurring issues for process improvement.
• Maintain up-to-date product knowledge and support resources.

Skills

CRM software

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Salesforce

Job description

Rep- Customer Service, Kitting (US)# Careers## Rep- Customer Service, Kitting (US)Apply: Oakwood, GA: Full time: Posted 4 Days Ago: JR100713**Job Description Summary**The Customer Support Specialist is responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved efficiently and professionally. This role acts as a primary point of contact, contributing to customer satisfaction and loyalty.**How will you make an impact & Requirement**Job Responsibilities \\* Respond promptly and accurately to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support. \\* Document all customer interactions, issues, and resolutions thoroughly in the CRM system. \\* Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to escalate and resolve complex customer problems. \\* Process orders, returns, and exchanges in accordance with company policies and procedures. \\* Provide clear and concise instructions and solutions to customers, ensuring their understanding. \\* Identify and escalate recurring customer issues or trends to management for process improvement. \\* Maintain a high level of product knowledge and stay updated on new offerings and services. \\* Contribute to the development and improvement of customer support resources and FAQs. \\* Adhere to all company policies and procedures, including data privacy and confidentiality. Job Qualifications \\* High school diploma or equivalent; Associate's or Bachelor's degree preferred. \\* 2+ years of experience in a customer service or support role, preferably in a healthcare or medical supply environment. \\* Excellent verbal and written communication skills with a professional and empathetic demeanor. \\* Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook). \\* Strong problem-solving abilities and attention to detail. \\* Ability to work independently and as part of a team in a fast-paced environment. \\* Demonstrated ability to handle difficult customer situations with patience and tact. \\* Experience with order processing and logistics is a plus. \\* Bilingual (English/Spanish) is an advantage.### About UsAt Resonant, we're more than a leading life sciences company. We're a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges.