Customer Support Specialist-Japanese or Chinese speaking

Holafly; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Holafly is seeking passionate Customer Support Specialists to join their international team. The role focuses on providing exceptional customer service through chat and email support, solving issues efficiently, and enhancing the overall customer journey. Ideal candidates have experience in fast-paced customer service environments and are fluent in multiple languages. Join Holafly to help travelers connect smoothly with their services and enjoy benefits like paid time off and opportunities for professional growth.

Benefits

20 Paid Time Off

Education bonus

Opportunities for professional growth

Working with an international team

Qualifications

• Experience in BPOs or call centers.
• Fluency in English and Japanese/Chinese required.

Responsibilities

• Answer customer inquiries via chat and email.
• Act as the voice of the customer.
• Collaborate on projects to improve processes.

Skills

Empathy

Assertive communication

Interpersonal skills

Attention to detail

Job description

✦ About us
Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. Since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations. We are a international team of over 500 people based all around the world working to provide stress- free experiences for millions of travelers.

✦ About the role
At Holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. We’re looking for Customer Support Specialists to join our global team and help us provide the best assistance to travelers around the world mainly through chat and email.

The ideal candidate is someone with experience in customer service, who is passionate about helping others and eager to go the extra mile to ensure our users feel supported and valued.

✦ Responsibilities

• Answering to customer inquiries and solving issues via chat and email in a timely and empathetic manner.
• Acting as the voice of the customer, bringing feedback and insights to internal teams.
• Collaborating on cross-functional projects to improve internal processes, tools, and the overall customer journey.
• Continuously looking for ways to improve our support operation and drive customer satisfaction.
• Continuously learnabout updates and changes in our product to provide accurate, up-to-date information to customers.

✦ What do you need to succeed:

• Previous experience working in BPOs, call centers, or other fast-paced customer service environments.
• Ability to handle multiple conversations simultaneously with efficiency and attention to detail.
• A high level of empathy and assertive communication skills .
• Strong interpersonal skills and a team-player attitude.
• Fluency in English (spoken and written)
• Other languages (Japanese/Chinese) is required!
• A proactive mindset: you’re curious, adaptable, and eager to learn about our product and internal tools.
• A customer-first approach, you care about creating great experiences and solving problems quickly.

✦ Benefits of boarding on Holafly

• 20 Paid Time Off
• Education bonus
• Opportunities for professional growth and development
• Working with an international and diverse team