Customer Support Specialist Internship

MyAgData; United States; Remote; USD 17,047 - 24,280; Part time

Job summary

A leading agricultural technology firm in the United States is hiring a Customer Support Specialist to enhance the experience of farmers using their software. The specialist will engage with customers through various support channels, addressing inquiries and issues effectively. Ideal candidates will possess strong communication and problem-solving skills, with a background in agriculture or related fields preferred. Compensation for this role is $15 per hour, with a time frame from May 18, 2026, to July 31, 2026.

Qualifications

• Strong written and verbal communication skills are required for effective interaction.
• Empathetic demeanor to relate to customer challenges and concerns.
• Ability to learn and adapt quickly to new situations and processes.

Responsibilities

• Manage customer conversations across support channels.
• Answer customer inquiries and escalate complex issues.
• Enhance the customer experience proactively.
• Report on customer service metrics.

Skills

Strong written and verbal communication skills

Friendly and empathetic demeanor

Willingness to learn

Exceptional problem-solving ability

Ability to respond to customer questions

Ability to collaborate across departments

Understanding of farming practices

Understanding of precision ag

Education

Sophomore or Junior Status

Majoring in Agriculture Business or related field

Tools

Customer service software

Job description

At MyAgData, our customer service is customer-centric. That’s why we’re hiring a Customer Support Specialist to help us provide the best possible experience to American farmers who interact with our software. Our software allows farmers across the US to electronically report their planted acres to satisfy farm program.

This is a new experience for most farmers and we need help to guide them through the process. The customer support specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.

Objectives

• Drive a seamless customer experience that creates positive sentiment for our brand
• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
• Collaborate with our customer-success and product teams to drive constant improvement
• Maintain accurate records of customer interactions and steps taken to resolve issues

Responsibilities

• Manage customer conversations across all our support channels (online, and via phone)
• Answer customer inquiries and escalated complex issues to the appropriate team to ensure rapid support
• Proactively take steps to enhance the customer experience
• Share relevant customer feedback to help us improve our offerings
• Evaluate our customer support processes, devise improvements, measure results and iterate
• Report on key customer service metrics and identify noteworthy trends

Required Skills &Qualifications

• Strong written and verbal communication skills
• Friendly and empathetic demeanor
• Willingness to learn
• Exceptional problem-solving ability, backed by good judgment
• Ability to respond to customer questions using phone and email
• Ability to collaborate across departments and teams
• Understanding of farming practices is encouraged
• Understanding of precision ag is very helpful

Preferred Skills &Qualifications

• Experience in a customer-facing role, preferably handling customer service, care, or success
• Proven track record of delighting customers and exceeding their expectations
• Proficiency with customer service software
• Excellent attention to detail

Compensation

• $15 per hour

Time Frame

• 5/18/26 through 7/31/26

Education Specifications

• Sophomore or Junior Status
• Majoring in Agriculture Business, Ag Communications, Agriculture Systems Management, Agronomy, Horticulture, Crop Science, Farm Management, Agriculture Public Services or similar Agriculture/Business major