Customer Service Specialist – Client Support & Upsell

Wipro Technologies; Jefferson City (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Other leave options

Job summary

Wipro Limited is seeking an customer service associate in Jefferson City, Missouri to handle inbound calls and resolve client issues promptly. You will maintain a professional tone, show empathy, and build rapport with customers.

You will keep up-to-date knowledge of Wipro's products and services, document interactions accurately, and contribute to achieving KPIs while supporting overall customer satisfaction. This role includes benefits such as medical and dental options and paid time off.

Qualifications

• Excellent communication skills and professional demeanor.
• Ability to listen and respond empathetically to customer needs.
• Accurate documentation of customer interactions and actions.
• Knowledgeable about products and services to assist customers.
• Commitment to achieving KPIs and customer satisfaction.

Responsibilities

• Professionally handle incoming calls from customers and resolve issues promptly.
• Demonstrate patience in all interactions and maintain a pleasant tone.
• Listen to customer needs and concerns; build rapport with the customer.
• Maintain broad knowledge of client products and/or services.
• Offer additional products and/or services as needed.
• Prepare complete and accurate work including appropriately noting accounts.
• Track, document and retrieve information in call tracking database.
• Ensure service delivered meets contractual KPIs.
• Participate in activities designed to improve customer satisfaction and business performance.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Wipro Limited is seeking an customer service associate in Jefferson City, Missouri to handle inbound calls and resolve client issues promptly. You will maintain a professional tone, show empathy, and build rapport with customers.

You will keep up-to-date knowledge of Wipro's products and services, document interactions accurately, and contribute to achieving KPIs while supporting overall customer satisfaction. This role includes benefits such as medical and dental options and paid time off.