Customer Support Specialist I — Impactful SaaS Support

PracticeTek; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Bonus or equity possible

Job summary

PracticeTek is seeking a customer success professional to help SaaS clients thrive. You’ll respond to Tier 1 tickets, document cases in Salesforce and Freshdesk, and deliver an empathetic, solutions-focused experience.

Join a fast-paced team that values collaboration, continuous improvement, and measurable outcomes. You’ll manage multiple accounts, contribute to knowledge bases, and help drive process enhancements while staying current on products and workflows.

Qualifications

• 2+ years of experience in customer success, account management, or related field.
• High School Diploma or GED required; college degree a plus.

Responsibilities

• Respond promptly to Tier 1 support tickets via email, phone, and chat.
• Document and resolve cases in Salesforce and Freshdesk with accurate records.

Skills

Customer Success

SaaS Experience

Communication

Account Management

Education

High School Diploma or GED

Tools

Salesforce

Freshdesk

Job description

PracticeTek is seeking a customer success professional to help SaaS clients thrive. You’ll respond to Tier 1 tickets, document cases in Salesforce and Freshdesk, and deliver an empathetic, solutions-focused experience.

Join a fast-paced team that values collaboration, continuous improvement, and measurable outcomes. You’ll manage multiple accounts, contribute to knowledge bases, and help drive process enhancements while staying current on products and workflows.