Customer Support Specialist I

Passumpsic Savings Bank; St. Johnsbury (VT); Sur place; USD 53 726 000 - 64 472 000; Plein temps

Résumé du poste

Passumpsic Savings Bank is seeking a Customer Support Specialist I in Saint Johnsbury, VT. This full-time clerical role serves as the primary contact between the bank and its customers, handling calls and inquiries with a friendly, courteous approach.

The position supports customers and staff on Digital Banking products and electronic channels, including Debit Cards, Online and Mobile Banking. We value empathy, patience and strong communication to assist customers in times of need.

Description du poste

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Customer Support Specialist I

Full Time Clerical Saint Johnsbury, VT, US

Salary Range: $18.75 To $22.50 Hourly

Team Passumpsic is looking for committed, compassionate people who know how to listen, process and react accordingly. Do you have the patience and compassion to deal with our customers appropriately in their times of need? Then let’s talk about the Customer Support Specialist position. Bring your passion and bring your personality!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position is a primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. Customer Support is the bank’s Call Center, as such you will take calls from customers, answer questions or address any concerns they may have. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. This position provides support for customers and staff on the bank’s Digital Banking products, services, and software to include Debit Cards, Online and Mobile Banking platform, and all electronic payment channels.

We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.

If you have questions about this position description, please feel free to ask.