Customer Support Phone Specialist - Part-time

Passumpsic Bank; Vermont; Hybrid; USD 26,000 - 30,000; Part time

Job summary

Passumpsic Bank in Saint Johnsbury, VT is seeking a part-time Customer Support Phone Specialist to handle incoming calls, answer questions, and resolve concerns with empathy. This role supports Digital Banking products and services, including Debit Cards and Online/Mobile Banking, and assists customers with electronic payment channels.

We value teamwork and growth, offering a dynamic workplace with opportunities to learn and progress.

Responsibilities

• Take calls from customers and answer questions or address concerns in a friendly, courteous, and knowledgeable manner.
• Provide support for Digital Banking products and services, including Debit Cards, Online and Mobile Banking, and all electronic payment channels.
• Uphold a positive customer experience and contribute to a collaborative, learning-focused team environment.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Phone Specialist - Part-time

Saint Johnsbury, VT, US

30+ days ago Requisition ID: 1187

Salary Range: $19.00 To $22.00 Hourly

Team Passumpsic is looking for committed, compassionate people who know how to listen, process and react accordingly. Do you have the patience and compassion to deal with our customers appropriately in their times of need? Then let’s talk about the Customer Support Phone Specialist position. Bring your passion and bring your personality!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position is a primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. Customer Support is the bank’s Call Center, as such you will take calls from customers, answer questions or address any concerns they may have. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. This position provides support for customers and staff on the bank’s Digital Banking products, services, and software to include Debit Cards, Online and Mobile Banking platform, and all electronic payment channels.

We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.

If you have questions about this position description, please feel free to ask.