Customer Support Specialist, Hospitality and Software

Campspot; Grand Rapids (MI); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Camping credit

Hybrid work environment

Job summary

Campspot is hiring a Software Customer Support Specialist in Grand Rapids, MI. You will assist software customers and campground staff via calls, email, and chat, becoming proficient in the Campspot reservation system.

The role emphasizes excellent communication, technical aptitude, and the ability to work within evenings, weekends, and holidays. This hybrid position offers a starting base salary around $45k with solid benefits, including health and retirement options, and a focus on client

Qualifications

• Excellent written and verbal communication skills with customers.
• Patient, courteous demeanor while handling inquiries.
• Availability for the stated shift schedule including weekends.
• Attention to detail and accuracy in data and tasks.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Assist software customers during scheduled support hours.
• Collaborate with campground staff via calls, email, chat, or remote support.
• Demonstrate Campspot reservation software to partners as needed.
• Guide customers through issues with a high level of technical ability.
• Support partners during evenings, weekends, and select holidays.

Skills

Excellent written and verbal comms

Patience and courtesy with customers

Schedule availability for evenings, 2x

Attention to detail and accuracy

Effective multi-tasking in fast-paced

Problem solving and prioritization

Tools

Google Workspace

Microsoft Excel

Job description

Customer Support Specialist, Hospitality and Software

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.

As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.

Camping is a service-driven industry, with many of our partnering parks conducting the majority of their business outside of traditional business hours and on weekends. To best support our partners and their guests, employees in this role work within a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays.

Given that the busiest camping season falls between Memorial Day and Labor Day, this position is best suited for individuals who are available to work consistently throughout the summer and who prefer to schedule extended time off during the off-season months.

Currently we are hiring for two shifts:

• Saturday-Sunday 9a-6p and Monday-Wednesday 11a-8p EST
• Saturday-Sunday 9a-6p and Wednesday-Friday 11a-8p EST

Qualifications:

• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the above-mentioned schedule
• Attention and obsession with detail and accuracy
• Effective and efficient problem solving
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Experience in and ability to thrive in a fast-paced environment

Preferred Qualifications:

• Available to start immediately
• 3 years experience in customer service or related role
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (SaaS)
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Compensation and Benefits

• Anticipated starting base salary: $45k per year
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment
• Employee camping credit to encourage getting outdoors and experiencing our product!

This role is hybrid in our Grand Rapids, MI headquarters .

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products:

1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities.

2. The Campspot Marketplace ( campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.