Customer Support Representative

US11345-AIRGAS Airgas USA, LLC; Largo (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Tuition reimbursement

Paid holidays

Job summary

Airgas in Largo, FL is seeking a Customer Support Representative to resolve customer issues via email and phone, ensuring prompt and professional service. The role involves coordinating with key accounts, managing inquiries, and supporting EspriGas requests in a fast-paced team environment.

Candidates should demonstrate strong communication, problem solving, and teamwork skills, with a customer-focused mindset and the ability to handle multiple tasks with accuracy and courtesy.

Qualifications

• Good organizational and people skills.
• Accountability, follow through to complete tasks and assignments with attention to detail.
• Professionalism, courteous and helpful communication on phone and email.
• Positive attitude and adaptability with team members, customers and patients.
• Proactive problem solving and ownership of issues.

Responsibilities

• Resolve customer issues, escalations and inquiries.
• Handle email and phone communications to ensure timely service and resolution.
• Review and resolve assigned issues and inquiries.
• Maintain mandatory queue coverage and manage cancellations/rejections.
• Support EspriGas “TMG” customer requests and department mailboxes.
• Serve as liaison between Customer Service and Key Accounts.
• Collaborate with Airgas internal teams across the organization.
• Assist with overflow calls and rush deliveries.
• Manage order entry for Esprigas and assist with problem solving and escalations.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

R10101456 Customer Support Representative (Open) - Location: Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for an Customer Support Representative in Largo, FL! We are looking for you! Monday thru Friday, daytime hours.

Benefits

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

Role Responsibilities

• The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries.
• The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.
• Review and resolve assigned issues and inquiries.
• Ensure mandatory Queue coverage.
• Cancellations and Rejections.
• Assist and Support EspriGas “TMG” customer request.
• Ability to assist and manage department mailboxes.
• Serve as communicator between Customer Service and Key Accounts.
• Ability to work with Airgas internal associates across the organization.
• Assist with overflow calls.
• Rush Deliveries.
• Assist with Non-Strategic Return Labels.
• Manage FTO’s Order Entry for Esprigas.
• Assist with problem solving for Esprigas.
• Assist with Escalations.

Employee Benefits & Perks

• Medical, dental, and vision plans.
• Short-term and long-term disability.
• Life and accidental death and dismemberment (AD&D) insurance.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave.
• Paid holidays for all eligible full-time employees.
• 401k plan with company matching funds.
• Tuition reimbursement.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.
• Applies to employees who are members of collective bargaining units: review their agreement for eligibility.

Candidate Profile

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Good organizational and people skills.
• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.
• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.
• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.
• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.
• Responsiveness, respond promptly to the needs of our internal and external customers.
• Initiative, if a task needs to be done willing to provide above and beyond efforts.
• Stewardship protects and ensures the best interest for the company.
• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.
• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.
• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership.

Diversity & Inclusion

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.

Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation.

Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare.

Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently.

In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer.

We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].