Customer Support & Accounts Specialist|Commission Eligible

Cellular Sales, Inc.; South Burlington (VT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Sick days

Short-term disability

Long-term disability

Flexible savings accounts

Paid holidays

Life insurance

Job summary

Cellular Sales, Inc. is seeking a Consumer Support Representative to provide ongoing support to the sales force through research, reporting, and handling information requests.

You will work with Sales Consultants, customers, and leadership, adapting to changing priorities in a fast-paced environment. The role emphasizes accountability, customer focus, and clear communication across teams, with a non-exempt hourly pay structure and a strong benefits package.

Qualifications

• High school diploma or equivalent.
• Proficiency in Excel highly preferred.

Responsibilities

• Accept, resolve and/or upscale customer calls and/or manage the documentation and follow up processes.
• Accept, resolve and/or appropriately escalates Sales Representatives issues/complaints.
• Coordinate and supply necessary documentation within online reporting trackers as needed.
• Utilize internal systems to access and research customer accounts and history.
• Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
• Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
• Determine credits or charges for services rendered and collect payments or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• May review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Skills

Active Listening

Service Orientation

Coordination

Time Management

Social Perceptiveness

Monitoring

Active Learning

Conflict Resolution

Dealing with Difficult People

Education

High School diploma or equivalent

Tools

Excel

Job description

Cellular Sales, Inc. is seeking a Consumer Support Representative to provide ongoing support to the sales force through research, reporting, and handling information requests.

You will work with Sales Consultants, customers, and leadership, adapting to changing priorities in a fast-paced environment. The role emphasizes accountability, customer focus, and clear communication across teams, with a non-exempt hourly pay structure and a strong benefits package.