Customer Support Specialist (Fully Remote)

Tilla; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Tilla is a SaaS platform streamlining crew logistics for global shipping and travel. The role centers on serving as the APAC point of contact, onboarding new customers, and resolving day-to-day issues, while driving adoption and helping users through triage and updated help content.

Join an international, mission-oriented team with learning budgets and the ability to work across time zones, supporting over 10,000 crew changes annually across 600+ vessels.

Qualifications

• 2-4 years in customer support or success, ideally in B2B SaaS.
• Technical troubleshooting, clear communication, and comfort with APAC hours.
• Tackle a unique global challenge in crew logistics.
• Join an international, mission-oriented team and access learning budgets.

Responsibilities

• Be the APAC point of contact, onboarding new customers and resolving day-to-day issues.
• Drive adoption and unblock users by triaging support requests and updating help content.

Job description

• Be the APAC point of contact, onboarding new customers and resolving day-to-day issues.
• Drive adoption and unblock users by triaging support requests and updating help content.

What we're looking for:

• 2-4 years in customer support or success, ideally in B2B SaaS.
• Technical troubleshooting, clear communication, and comfort with APAC hours.
• Tackle a unique global challenge in crew logistics.
• Join an international, mission-oriented team and access learning budgets.

Tilla is a SaaS platform streamlining crew logistics for global shipping and travel. It is a growing startup with strong investor support, handling over 10,000 crew changes annually across 600+ vessels, with an international and mission-oriented team.