Customer Support Specialist (Fully Remote)

Travel Company; United States; Remote; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Travel agent certification

Ongoing mentorship

Travel discounts

Zusammenfassung

Travel Company, a fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts and adventure experiences worldwide, is seeking a bookings support specialist. You will assist clients with reservations and provide clear itinerary and policy details.

You will work from home with training and mentorship, handle email, phone, and chat communications, escalate complex issues, and log all interactions.

Qualifikationen

• Provide booking support and troubleshooting for travel clients.
• Handle inquiries via email, phone, and chat.
• Log all interactions and document resolutions.

Aufgaben

• Handle inquiries via email, phone, and chat.
• Confirm reservations and share itinerary/policy details.
• Escalate complex matters and log all interactions.

Kenntnisse

Customer service

Communication

Booking support

Jobbeschreibung

• Fully remote travel company specializing in global vacations, cruises, and resorts.
• Fast-growing with a supportive online community.

Position Overview:

• Provide booking support and troubleshooting for travel clients.
• Work flexibly from home with full training and mentorship.

Key Responsibilities:

• Handle inquiries via email, phone, and chat.
• Confirm reservations and share itinerary/policy details.
• Escalate complex matters and log all interactions.

What We Provide:

• Travel agent certification and ongoing mentorship.
• Travel discounts, perks, and a supportive team.

Travel Company

A fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences worldwide. The company fosters a supportive online community and provides mentorship and training for its team members.