Customer Support Specialist (Fully Remote)

Boutique Fitness Studio Group; United States; Remote; USD 18,000 - 38,000; Part time

Job summary

Boutique Fitness Studio Group is seeking a part-time remote support role for our Berlin fitness studio network. You will assist members with bookings, accounts, refunds, and inquiries, while supporting on-site trainers with urgent written requests.

Communicate with members via chat, WhatsApp, or email in a warm and professional tone. The ideal candidate has excellent written English, strong empathy, and reliable independence, with comfort working irregular hours.

Qualifications

• Excellent written English and empathy in customer interactions.
• Good judgment, reliability and independence are required.
• Comfort with irregular hours; German language skills are a plus.

Responsibilities

• Assist members with bookings, accounts, refunds, and inquiries.
• Support on-site trainers with urgent written requests.
• Communicate with members via chat, WhatsApp, or email in a warm tone.

Skills

Empathy

Excellent written English

Good judgment

Reliability

Independence

Flexibility with irregular hours

Job description

• Part-time remote support for a Berlin fitness studio group.
• Work early mornings, evenings, and weekends.
• Small, founder-led team with growth potential.

What you'll do:

• Help members with bookings, accounts, refunds, and questions.
• Support on-site trainers with urgent written requests.
• Communicate via chat, WhatsApp, or email in a warm tone.

What we're looking for:

• Excellent written English and empathy.
• Good judgment, reliability, and independence.
• Comfort with irregular hours; German is a plus.

They run coach-led group strength training classes across multiple central Berlin locations, with a warm, down-to-earth brand. The company is a fast-growing boutique fitness studio group building a small, dedicated remote support team.