On-Site Customer Care Specialist for AI Security & Support

LVT (LiveView Technologies); American Fork (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401k match up to 4%

Flexible PTO

Job summary

LiveView Technologies (LVT) in American Fork, UT, seeks a Customer Care Specialist to handle frontline tickets, diagnose hardware issues, and guide customers through troubleshooting steps. The role is on-site at our Utah headquarters and requires registering as an Alarm Agent with state processes when applicable.

As part of the support and technical teams, you will document actions in ServiceNow, communicate clearly, and maintain customer trust by delivering consistent, positive service and

Qualifications

• 1+ year in customer service—call center, retail, or equivalent.
• Typing speed 50+ words per minute.
• Strong problem-solving and critical-thinking skills.
• Sharp attention to detail across documentation and diagnostics.
• Flexibility to shift with changing priorities and deadlines.
• Professional communication in a corporate environment.

Responsibilities

• Respond to inbound phone and email requests, resolving customer issues and providing learning materials and training.
• Collaborate with field service technicians to locate units, perform system health checks, and optimize camera configurations.
• Troubleshoot incidents through a prescriptive diagnostic process and triage to resolution or escalation.
• Configure video analytics on IP cameras to restore and optimize site performance.
• Triage complex requests to appropriate technical teams and translate responses for customers.
• Document findings and actions in ServiceNow for an accurate activity log.
• Deliver a positive customer experience in every interaction.
• Execute one-off projects as assigned by your manager.

Skills

Customer service

Typing 50+ wpm

Problem solving

Detail oriented

Adaptable

Professional communicator

Job description

LiveView Technologies (LVT) in American Fork, UT, seeks a Customer Care Specialist to handle frontline tickets, diagnose hardware issues, and guide customers through troubleshooting steps. The role is on-site at our Utah headquarters and requires registering as an Alarm Agent with state processes when applicable.

As part of the support and technical teams, you will document actions in ServiceNow, communicate clearly, and maintain customer trust by delivering consistent, positive service and