Customer Support Specialist — Flexible Schedule & Growth

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Paid Time Off

Career Growth Opportunities

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking a friendly Customer Service Representative in South El Monte, California. This role involves handling inbound and outbound calls to address customer needs, providing helpful solutions, and maintaining extensive documentation of customer interactions. Ideal candidates must possess excellent communication skills, stay organized, and have a high school diploma or GED. Opportunities exist for training and career advancement within the organization.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Understanding of active listening techniques.
• Ability to work well under pressure.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions.

Skills

Excellent phone communication skills

Verbal communication skills

Active listening

Organization

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking a friendly Customer Service Representative in South El Monte, California. This role involves handling inbound and outbound calls to address customer needs, providing helpful solutions, and maintaining extensive documentation of customer interactions. Ideal candidates must possess excellent communication skills, stay organized, and have a high school diploma or GED. Opportunities exist for training and career advancement within the organization.