Customer Support Specialist - Financial Services (Bilingual)

Better Talent; Orlando (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Bonus opportunities

Generous PTO

Flexible schedule

Career growth

Team celebrations

Downtown Orlando

Descripción de la vacante

AutoPayPlus in Orlando, FL is seeking a Customer Support Specialist to assist members with account questions, payment schedules, and program benefits. You will maintain accurate CRM records and deliver empathetic, solution-driven service in a fast-paced environment.

Ideal candidates have a high school diploma or GED, 1+ year in customer service or financial services, strong communication skills, and attention to detail. Bilingual English/Spanish is a plus; on-site schedule is 9:00 AM – 6:00 PM.

Formación

• Required: High school diploma or GED.
• 1+ years of customer service, financial services, call center support, or administrative roles.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Basic proficiency in Microsoft Office and computer systems.
• Strong attention to detail, accuracy, and professionalism.
• Ability to pass background and credit checks.
• Preferred: Experience in banking, auto finance, loan servicing, card services, or financial operations.
• Bilingual proficiency in English and Spanish.
• Experience using CRM software or customer support platforms.

Responsabilidades

• Provide exceptional customer service in a fast-paced member support environment.
• Assist members with account questions, payment schedules, and program information.
• Review and update account information with accuracy and attention to detail.
• Educate members on AutoPayPlus services and benefits.
• Resolve account concerns professionally and efficiently.
• Maintain accurate documentation within company systems and CRM platforms.
• Collaborate with internal departments to ensure timely issue resolution.
• Protect sensitive financial information in accordance with company and regulatory standards.
• Participate in coaching, training, and professional development opportunities.

Conocimientos

Communication

Problem solving

Multitasking

Attention to detail

CRM software

Microsoft Office

Educación

High school diploma or GED

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Company Overview

Join an award-winning team! AutoPayPlus was named a 2026 Orlando Top Workplaces winner by Orlando Sentinel Media Group.

For more than 20 years, AutoPayPlus (APP) has helped over 300,000 members strengthen their financial futures through innovative automated payment technology, early loan payoff solutions, and personalized support.

As a growing FinTech organization, we are committed to teamwork, integrity, innovation, and delivering a five-star member experience.

At AutoPayPlus, we believe our people are our greatest asset. We foster a supportive, collaborative culture where employees are encouraged to grow professionally, contribute ideas, and build long-term careers.

Position Summary

AutoPayPlus is looking for motivated, customer-focused professionals to join our growing Financial Services Support Team in Orlando, FL.

As a Customer Support Specialist, you will assist members with account questions, payment schedules, program benefits, and issue resolution while providing a professional, empathetic, and solution-oriented experience.

This is an excellent opportunity for someone looking to build experience in financial services, customer support, operations, and FinTech within a fast-paced, team-oriented environment.

What You'll Do

Provide exceptional customer service in a fast-paced member support environment.

Assist members with account questions, payment schedules, and program information.

Review and update account information with accuracy and attention to detail.

Educate members on AutoPayPlus services and benefits.

Resolve account concerns professionally and efficiently.

Maintain accurate documentation within company systems and CRM platforms.

Collaborate with internal departments to ensure timely issue resolution.

Protect sensitive financial information in accordance with company and regulatory standards.

Participate in coaching, training, and professional development opportunities.

Required Qualifications

High school diploma or GED.

1+ years of experience in customer service, financial services, call center support, or administrative roles.

Strong communication and problem-solving skills.

Ability to multitask and work effectively in a fast-paced environment.

Basic proficiency in Microsoft Office and computer systems.

Strong attention to detail, accuracy, and professionalism.

Ability to pass background and credit checks.

Preferred Qualifications

Experience in banking, auto finance, loan servicing, card services, or financial operations.

Bilingual proficiency in English and Spanish.

Previous experience using CRM software or customer support platforms.

Compensation, Benefits & More

Competitive Compensation

Schedule: Full-time, onsite, 9:00 AM – 6:00 PM.

Why You'll Love Working at AutoPayPlus

100% Employer-Paid Medical, Dental & Vision Insurance: We invest in our employees by covering healthcare benefits at no cost to you.

Quarterly Bonus Opportunities: Your hard work matters, and we believe great performance should be rewarded.

Generous PTO & Paid Federal Holidays: Enjoy time to recharge, relax, and maintain a healthy work-life balance.

Flexible Schedule Options: Eligible employees may qualify for performance-based scheduling options.

Career Growth & Internal Advancement: Opportunities to grow your career in operations, leadership, training, quality assurance, and more.

Employee Recognition & Team Celebrations: From Employee of the Month recognition to company celebrations and appreciation events, we value our team.

Weekly Employee Perks: Enjoy Friday breakfast, weekly snacks, and complimentary beverages throughout the week.

Prime Downtown Orlando Location: Conveniently located near restaurants, entertainment, and onsite dining options.

Additional Benefits: Life insurance, retirement benefits, short-term and long-term disability insurance, gym discounts, and wellness programs.

Join a supportive team where your contributions matter and you can build a rewarding career in financial services.