Retention Specialist

AutoPayPlus; Orlando (FL); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

100% Employer-Paid Medical, Dental & 1

401(k) with Company Match

Generous PTO & Paid Holidays

Ongoing Training & Career GrowthOpport

Employee Recognition Programs

Collaborative culture focused on TEAM

Quarterly Bonus Opportunities

Résumé du poste

AutoPayPlus in Orlando is seeking aRetention Specialist to help members stay enrolled, reduce cancellations, and strengthen long-term relationships. Every conversation is a chance to provide solutions and build trust while guiding members toward financial goals.

The role emphasizes proactive outreach, CRM-based documentation, and collaboration with the team to meet retention, quality, and customer-satisfaction targets.

Qualifications

• 2+ years of experience in sales, customer retention, customer service, account management, collections, customer success, or financial services.
• Excellent communication, active listening, and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience using CRM systems (Creatio, Salesforce, HubSpot, or similar).
• Ability to thrive in a fast-paced, goal-oriented environment.
• Financial services or FinTech experience is a plus.
• Bilingual (English/Spanish) is highly preferred.

Responsabilités

• Assist members who are considering canceling their membership by understanding their needs and offering personalized solutions.
• Educate members on the benefits of AutoPayPlus and available retention options.
• Proactively reach out to members with account concerns to help prevent cancellations.
• Re-engage former members who may qualify to return to the program.
• Document all member interactions accurately within our CRM system.
• Collaborate with your team to improve the member experience and retention strategies.
• Meet performance goals related to member retention, quality, and customer satisfaction.

Connaissances

CRM proficiency

Communication skills

Problem solving

Bilingual English/Spanish

Sales / retention experience

Outils

Creatio

Salesforce

HubSpot

Description du poste

Join an award-winning team! AutoPayPlus was named a 2026 Orlando Top Workplaces winner by Orlando Sentinel Media Group.

Are you passionate about helping people while building a rewarding career? AutoPayPlus is looking for a Retention Specialist to join our growing team.

In this role, you'll make a meaningful impact by helping members overcome financial challenges, strengthening long-term relationships, and demonstrating the value of staying enrolled in our program. Every conversation is an opportunity to provide solutions, build trust, and help members stay on track toward their financial goals.

If you're a motivated communicator who enjoys solving problems, building relationships, and delivering exceptional member experiences, we'd love to meet you.

What You'll Do

• Assist members who are considering canceling their membership by understanding their needs and offering personalized solutions.
• Educate members on the benefits of AutoPayPlus and available retention options.
• Proactively reach out to members with account concerns to help prevent cancellations.
• Re-engage former members who may qualify to return to the program.
• Document all member interactions accurately within our CRM system.
• Collaborate with your team to improve the member experience and retention strategies.
• Meet performance goals related to member retention, quality, and customer satisfaction.

What We're Looking For

• 2+ years of experience in sales, customer retention, customer service, account management, collections, customer success, or financial services.
• Excellent communication, active listening, and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience using CRM systems (Creatio, Salesforce, HubSpot, or similar).
• Ability to thrive in a fast-paced, goal-oriented environment.
• Financial services or FinTech experience is a plus.
• Bilingual (English/Spanish) is highly preferred.

Why Join AutoPayPlus?

• 100% Employer-Paid Medical, Dental & Vision Insurance
• Quarterly Bonus Opportunities
• 401(k) with Company Match
• Generous Paid Time Off (PTO) & Paid Holidays
• Ongoing Training & Career Growth Opportunities
• Employee Recognition Programs
• A collaborative culture focused on teamwork, innovation, and member success

Join Our Team!

Join Our Team! If you're passionate about helping people, enjoy building lasting relationships, and are ready to grow your career with a fast-growing financial technology company, we'd love to meet you.

AutoPayPlus is an Equal Opportunity Employer.