Customer Support Specialist — Fast-Paced, Global Team

Veriswap; United States; On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Top-of-market compensation

World-class team

Job summary

Veriswap is seeking a proactive Customer Support specialist to help manage inquiries and improve the buyer/seller experience on our barter marketplace. You will handle Zendesk tickets, resolve order and usage questions, and address customer complaints with a customer-centric approach.

This role offers growth into Level 2 support and other specialist paths as the team scales, with opportunities to collaborate across engineering, product, and operations to improve our flow.

Qualifications

• Experience in customer support, handling inquiries with a service mindset.
• Ability to manage high email volume and respond professionally.
• Interest in growth into Level 2 support and specialist roles.

Responsibilities

• Promptly respond to a minimum of 12 customer support emails per hour on Zendesk covering order statuses, usage questions, and complaints.
• Identify bottlenecks and suggest SOPs to streamline support processes.
• Communicate shipment requests to logistics to ensure timely deliveries.
• Report bugs in operations to the tech team for fixes.

Skills

Customer support

Zendesk

Tools

Zendesk

Job description

Veriswap is seeking a proactive Customer Support specialist to help manage inquiries and improve the buyer/seller experience on our barter marketplace. You will handle Zendesk tickets, resolve order and usage questions, and address customer complaints with a customer-centric approach.

This role offers growth into Level 2 support and other specialist paths as the team scales, with opportunities to collaborate across engineering, product, and operations to improve our flow.