Customer Support Representative

Veriswap; United States; On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Top-of-market compensation

World-class team

Job summary

Veriswap is seeking a proactive Customer Support specialist to help manage inquiries and improve the buyer/seller experience on our barter marketplace. You will handle Zendesk tickets, resolve order and usage questions, and address customer complaints with a customer-centric approach.

This role offers growth into Level 2 support and other specialist paths as the team scales, with opportunities to collaborate across engineering, product, and operations to improve our flow.

Qualifications

• Experience in customer support, handling inquiries with a service mindset.
• Ability to manage high email volume and respond professionally.
• Interest in growth into Level 2 support and specialist roles.

Responsibilities

• Promptly respond to a minimum of 12 customer support emails per hour on Zendesk covering order statuses, usage questions, and complaints.
• Identify bottlenecks and suggest SOPs to streamline support processes.
• Communicate shipment requests to logistics to ensure timely deliveries.
• Report bugs in operations to the tech team for fixes.

Skills

Customer support

Zendesk

Tools

Zendesk

Job description

Headquarters: Philippines

About Veriswap

Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!

Who We’re Looking For

Someone who embodies our core values: Competitive greatness, Unimpeachable character, Speed is king.

You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer‑centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.

Day to Day Responsibilities

• Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
• Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs.
• Communicating shipment requests to our logistics team to ensure timely delivery of packages.
• Reporting any bugs in our operational flow that our tech team can fix.

At Veriswap, You’ll Enjoy

• Top‑of‑market compensation: Because our team is only comprised of the best of the best, we pay the very top‑of‑market.
• Working with a world‑class team: From engineering, to product, to operations, we hire only the best of the best.