Customer Support Specialist – Driverless Mobility

Greenhouse Software, Inc.; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

30% off Vay rides

Wellness Hub gym access & wellness app

Regular team events

Job summary

Vay, the world’s first commercial remote driving service, is hiring a Customer Support Representative in Las Vegas. You will be the voice of a cutting-edge mobility service, handling inbound contacts and solving bookings, billing, app usage, and vehicle access issues.

Work closely with Operations and Product to improve customer interactions across channels. The role emphasizes clear communication, empathy, and following escalation processes while meeting KPIs like CSAT, FCR, and AHT.

Qualifications

• 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred).
• Clear and empathetic communicator, written and verbal.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Able to follow escalation processes consistently and document interactions accurately.
• Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar).

Responsibilities

• Handle inbound customer contacts (calls, email, chat).
• Resolve issues related to bookings, billing, app usage, and vehicle access.
• Log and document all interactions accurately in our CRM.
• Follow escalation protocols for technical or operational issues.
• Meet or exceed KPIs including CSAT, FCR, and AHT.
• Flag recurring issues and contribute to process improvements.

Skills

Customer-facing experience

Empathetic communicator

Fast-paced environment

Escalation processes

CRM/ticketing tools

Tools

Zendesk

Freshdesk

Job description

Vay, the world’s first commercial remote driving service, is hiring a Customer Support Representative in Las Vegas. You will be the voice of a cutting-edge mobility service, handling inbound contacts and solving bookings, billing, app usage, and vehicle access issues.

Work closely with Operations and Product to improve customer interactions across channels. The role emphasizes clear communication, empathy, and following escalation processes while meeting KPIs like CSAT, FCR, and AHT.