Customer Support Specialist — Cross-Functional Support

Applied Labs; Culver City (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Paid Holidays

401(k) / Retirement Plan

Employee Product Discounts

$250 in OTP Products per month

Job summary

Olive Tree People in Culver City, CA is seeking a Customer Support Specialist to be a key resource for customers, consultants, and the Sales organization. You will own complex inquiries, communicate clearly, and help improve the overall customer experience.

You’ll resolve issues across departments, support product launches and promotions, and document interactions in Zendesk while using Shopify and Exigo to manage orders and accounts. Strong communication and problem-solving are essential.

Qualifications

• 3 years of experience in Customer Support, Sales Support, or Customer Experience.
• Hands-on experience with Zendesk.
• Hands-on experience with Shopify.
• Experience using Exigo.
• Experience supporting customers through email and live chat.
• Experience explaining commissions, compensation plans, bonuses, or incentive programs.
• Experience training, coaching, mentoring, or onboarding team members.
• Excellent written and verbal communication skills.
• Strong critical-thinking and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Experience working with operational reports, spreadsheets, and data.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability to work one weekend day as part of a regular weekly schedule.

Responsibilities

• Provide professional, timely, and empathetic support to customers and consultants.
• Maintain a 24-hour response-time SLA.
• Support customers through email and live chat.
• Investigate complex issues and provide policy-aligned solutions.
• Explain compensation plans, commissions, bonuses, and incentive programs clearly.
• Accurately document customer and consultant interactions in Zendesk.
• Manage orders and customer information through Shopify.
• Research consultant accounts and business activity using Exigo.
• Review reports and data for accuracy and identify discrepancies.

Skills

Communication

Problem-solving

Organization

Time management

Team collaboration

Detail-oriented

Multitasking

Tools

Zendesk

Shopify

Exigo

Job description

Olive Tree People in Culver City, CA is seeking a Customer Support Specialist to be a key resource for customers, consultants, and the Sales organization. You will own complex inquiries, communicate clearly, and help improve the overall customer experience.

You’ll resolve issues across departments, support product launches and promotions, and document interactions in Zendesk while using Shopify and Exigo to manage orders and accounts. Strong communication and problem-solving are essential.