Customer Support & Solutions Specialist

Olive Tree People Inc.; Culver City (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Olive Tree People is looking for an experienced and Customer Support Specialist to join our growing team and serve as a key resource for our customers, consultants, and Sales organization. You’ll be responsible for solving problems, building relationships, and ensuring a positive customer experience across departments.

You will handle email and live chat, explain compensation plans, manage orders, and document interactions in Zendesk.

Qualifications

• 3 years of experience in Customer Support, Sales Support, or Customer Experience.
• Hands-on experience with Zendesk.
• Hands-on experience with Shopify.
• Experience using Exigo.
• Experience supporting customers through email and live chat.

Responsibilities

• Provide professional, timely, and empathetic support to customers and consultants while maintaining a 24-hour response-time SLA.
• Support customers through email and live chat.
• Resolve account, order, shipping, payment, product, and consultant-related questions.
• Investigate complex issues and provide thoughtful, policy-aligned solutions.
• Explain compensation plans, commissions, bonuses, and incentive programs clearly and accurately.

Skills

3 years of experience

Excellent communication

Problem-solving

Tools

Zendesk

Shopify

Exigo

Job description

Olive Tree People is looking for an experienced and Customer Support Specialist to join our growing team and serve as a key resource for our customers, consultants, and Sales organization. You’ll be responsible for solving problems, building relationships, and ensuring a positive customer experience across departments.

You will handle email and live chat, explain compensation plans, manage orders, and document interactions in Zendesk.