Customer Support Specialist — Calm, High-Volume Calls

HomeServe; Chattanooga (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

401(k) plan

Career development

Casual attire

Health, vision, dental

Life & disability insurance

Job summary

HomeServe USA is hiring a General Interest Form Call Center Representative in Chattanooga, TN. The role involves handling high-volume customer interactions, de-escalation, troubleshooting, and clear communication.

Onsite training is required, with potential for remote work later based on performance and business needs. The position offers competitive compensation at $18 per hour, full-time hours, and benefits including medical, vision, dental, and life & disability insurance.

Qualifications

• High school diploma or equivalent.
• Previous call center or customer service experience preferred.
• Basic computer proficiency.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexible availability including evenings, weekends, and holidays as needed.
• Must be able to work onsite; work from home is not guaranteed.

Responsibilities

• De-escalate frustrated or upset customers and guide conversations to resolution.
• Handle a high volume of inbound and outbound customer interactions.
• Identify, troubleshoot, and resolve issues promptly.
• Communicate with customers and internal teams via phone, email, and other channels professionally.
• Build and maintain strong customer relationships with empathy and sound judgment.
• Deliver exceptional customer service to support satisfaction and loyalty.
• Document customer interactions and account updates in internal systems.
• Provide feedback to management on customer concerns and improvement opportunities.
• Follow policies and procedures when resolving inquiries or making decisions.
• Participate in ongoing training and development.
• Work onsite during training with potential to transition to work-from-home later.

Skills

De-escalation

Verbal communication

Written communication

Customer service

Time management

Multi-tasking

Adaptability

Relationship building

Attention to detail

Education

High school diploma

Tools

MS Office

CRM software

Job description

HomeServe USA is hiring a General Interest Form Call Center Representative in Chattanooga, TN. The role involves handling high-volume customer interactions, de-escalation, troubleshooting, and clear communication.

Onsite training is required, with potential for remote work later based on performance and business needs. The position offers competitive compensation at $18 per hour, full-time hours, and benefits including medical, vision, dental, and life & disability insurance.