Customer Support Specialist - Call Center (Entry Level)

Priority One Credit Union; South Pasadena (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Priority One Credit Union is seeking an experienced Call Center Representative to handle a variety of customer service calls and digital messages in a prompt, courteous manner. The role involves resolving questions about accounts, orders, payments, and services, and cross-selling products as needed.

You will support the Operations Team and contribute to maintaining the Company’s professional reputation while ensuring accurate reports and timely communication with supervisors.

Qualifications

• High School diploma or equivalent.
• General knowledge of company policies and procedures.
• Basic understanding of company products and services.
• At least 1 year of customer service in a call center environment.
• Excellent communication and public relations skills.
• Ability to work well under pressure.
• Ability to use basic computer and related software applications including Microsoft Word and Excel.
• Solid math skills and bookkeeping abilities.

Responsibilities

• Assumes responsibility for the effective and professional completion of Call Center Representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Call Center Lead or Supervisor.
• Provides general information to customers on Company policies, procedures, and programs.
• Provides basic information to customers on accounts, orders, payments, products, and services.
• Performs basic maintenance functions on accounts.
• Handle customer messages on web and chat as needed.
• Maintain a good knowledge of products and services and cross sells products.
• Maintains and projects the Company's professional reputation.
• Keeps supervisor informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.
• Attends and participates in meetings as required.
• Assists other departments as necessary.
• Performs related clerical duties as needed.
• Keeps work area clean, secure, and well maintained.
• Actively and professionally cross-sells products and services.

Skills

Communication skills

Public relations

Cross-selling

Microsoft Word

Excel

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

Priority One Credit Union is seeking an experienced Call Center Representative to handle a variety of customer service calls and digital messages in a prompt, courteous manner. The role involves resolving questions about accounts, orders, payments, and services, and cross-selling products as needed.

You will support the Operations Team and contribute to maintaining the Company’s professional reputation while ensuring accurate reports and timely communication with supervisors.