Call Center Customer Support Associate

Priority-One-Credit-Union; South Pasadena (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Priority-One-Credit-Union is seeking a Call Center Representative to provide prompt and courteous customer service. You will handle inquiries about accounts, orders, payments, products, and services, and cross-sell offerings where appropriate.

Responsibilities include researching and resolving discrepancies, maintaining reports, and supporting the Digital channels. The role emphasizes teamwork with the Operations Team and maintaining the company’s professional reputation.

Qualifications

• High School diploma or equivalent
• At least 1 year of customer service in a call center environment
• Basic computer skills including Word and Excel
• Strong communication and public relations skills
• Ability to work under pressure

Responsibilities

• Handle a variety of customer service calls in a prompt and courteous manner.
• Resolve questions and problems regarding accounts, orders, payments, products, and services.
• Cross-sell products and services and support all functions within the Call Center.
• Maintain reports, records, and files; handle messages through digital channels.
• Collaborate with Operations Team and management as needed.

Skills

Excellent communication

Public relations

Ability to work under pressure

Microsoft Word

Excel

Solid math skills

Bookkeeping abilities

Education

High School graduate or equivalent

Tools

Microsoft Word

Excel

Job description

Priority-One-Credit-Union is seeking a Call Center Representative to provide prompt and courteous customer service. You will handle inquiries about accounts, orders, payments, products, and services, and cross-sell offerings where appropriate.

Responsibilities include researching and resolving discrepancies, maintaining reports, and supporting the Digital channels. The role emphasizes teamwork with the Operations Team and maintaining the company’s professional reputation.