Customer Support Specialist - Hot Tubs (Flexible Hours)

LESLIES ISLE OF WIGHT LIMITED; Beaverton (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Benefits package

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie’s is hiring a Call Center Representative in Oregon to handle inbound and outbound calls, provide product and service information, and deliver exceptional customer support. The role requires clear communication, a positive attitude, and the ability to resolve issues efficiently while maintaining high customer satisfaction.

The position offers competitive compensation and comprehensive training, with potential career advancement opportunities and benefits as part of Leslie’s commitment to

Qualifications

• Strong verbal and written communication skills.
• Ability to resolve customer concerns with empathy.
• Comfortable using computers and CRM software.

Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely and professional manner.
• Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposes.
• Provide accurate information regarding products, services, company policies, and account details.
• Resolve customer concerns and complaints with professionalism and empathy.
• Document customer interactions, call details, and resolutions accurately in the system.
• Escalate unresolved or complex issues to the appropriate department or supervisor.
• Maintain confidentiality and protect customer information at all times.
• Meet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goals.
• Collaborate with team members and management to improve customer experience and service processes.

Skills

Communication skills

Problem solving

Multitasking

Attention to detail

Customer service

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

CRM software

Data entry systems

Job description

Leslie’s is hiring a Call Center Representative in Oregon to handle inbound and outbound calls, provide product and service information, and deliver exceptional customer support. The role requires clear communication, a positive attitude, and the ability to resolve issues efficiently while maintaining high customer satisfaction.

The position offers competitive compensation and comprehensive training, with potential career advancement opportunities and benefits as part of Leslie’s commitment to