Support Specialist

Teletherapy Match; Missouri; On-site; USD 43,000 - 79,000; Full time

Job summary

Teletherapy Match is seeking a technically proficient in-person support specialist in Missouri. You will assist employees and platform users via email, chat, and on-site support, solving hardware, software, and account issues while ensuring a smooth user experience.

Your duties include maintaining documentation, supporting Windows and macOS, and handling connectivity and access problems. Excellent communication and the ability to manage multiple tasks are essential for success.

Qualifications

• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office and other productivity tools.
• Basic understanding of networking fundamentals.
• Experience with help desk or ticketing platforms is advantageous.
• Strong troubleshooting and analytical problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently, juggle multiple priorities, and stay on schedule.

Responsibilities

• Provide technical assistance to employees and platform users via email, chat, and remote support.
• Diagnose and resolve hardware, software, and account-related problems.
• Support Windows, macOS, and commonly used productivity applications.
• Handle connectivity and system access issues.
• Log, monitor, and organize support cases in a ticketing system.
• Elevate complex technical matters to the appropriate team members when needed.
• Assist with software updates, user account administration, and system setup.
• Maintain clear documentation of support processes and solutions.
• Deliver prompt, professional customer service while promoting user satisfaction.

Skills

Windows/macOS

Office & productivity tools

Networking basics

Help desk/ticketing

Troubleshooting

Communication

Independent multitasking

Job description

Requirements

Must have:

• We need strong working knowledge of Windows and macOS operating systems.
• We are looking for familiarity with Microsoft Office and other common business productivity tools.
• We require a basic understanding of networking fundamentals.
• Experience with help desk or ticketing platforms is considered an advantage.
• We value strong troubleshooting and analytical problem-solving abilities.
• We need excellent communication and interpersonal skills.
• We are looking for someone who can work independently, juggle multiple priorities, and stay on schedule.

Responsibilities:

• We provide technical assistance to employees and platform users through email, chat, and remote support.
• We diagnose and resolve hardware, software, and account-related problems.
• We support Windows, macOS, and commonly used productivity applications.
• We handle connectivity and system access issues.
• We log, monitor, and organize support cases in a ticketing system.
• We elevate complex technical matters to the appropriate team members when needed.
• We assist with software updates, user account administration, and system setup.
• We maintain clear documentation of support processes and solutions.
• We deliver prompt, professional customer service while promoting user satisfaction.

Company:

We are Teletherapy Match, a growing and innovative organization dedicated to improving access to quality mental healthcare through our digital teletherapy platform. This is an in‑person role offering the opportunity to strengthen your technical expertise while supporting employees and users in a fast‑paced, customer‑focused environment. We also offer an employee assistance program and life insurance, and the compensation range for this position is $42,571.82 to $78,819.47 per year.