Customer Service Representative- Mass Merch & Chains

Bertelsmann-Jobs; Maryland; Presencial; USD 41.000 - 50.000; Jornada completa

Descripción de la vacante

Penguin Random House, LLC is seeking a dynamic Customer Service Representative to join our Westminster, Maryland Support Center. Our team serves as the first point of contact for customers, handling product and pricing inquiries, order tracking, and problem resolution with a focus on high-quality service.

The regular hours are Monday–Friday 8:30am–5:00pm. Candidates should have 2–3 years of customer service experience, strong Excel and Outlook skills, and excellent written and verbal

Formación

• High School diploma or equivalent; some college preferred.
• 2-3 years prior customer service experience.
• Order fulfillment experience in a support center is preferred.
• Excellent organizational and prioritization skills; multi-tasking ability.
• PC proficiency including Microsoft Excel.
• Experience communicating via email; Outlook a plus.
• SAP and MARC experience is a plus.
• Strong written and oral communication; professional phone presence.
• Bilingual/multilingual fluency desirable (German, Japanese, Chinese, Spanish, French).
• Ability to develop skills to advance within the customer support center.

Responsabilidades

• Serve as the first point of phone and email contact for customers and sales reps.
• Answer inquiries relating to product and pricing, order tracking and problem resolution.

Conocimientos

Excel proficiency

Customer service

Multilingual

Phone & email support

Communication skills

Educación

High School diploma or equivalent

Some college preferred

Herramientas

SAP

MARC

Outlook

Descripción del empleo

• Full-time
• Compensation: up to USD 45,225 - yearly

Company Description

Penguin Random House, LLC is the world's largest general trade book publisher. It is a division of Bertelsmann AG, one of the foremost media companies in the world.

Job Description

Penguin Random House is seeking a dynamic self-motivated Customer Service Representative to join our growing Support Center in Westminster, Maryland.

The regular working hours for this position are Monday – Friday 8:30am – 5:00 pm.

Candidates must have a professional and natural communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics. Strong listening skills and technical skills to include EXCEL proficiency is essential. Skills assessment may be part of the consideration process.

Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other internal and external customers answering inquiries relating to product and pricing, order tracking and problem resolution

Qualifications

We are seeking candidates with:

• High School diploma or equivalent; some college preferred
• 2-3 year’s prior customer service experience
• Order fulfillment experience. This experience in a support center environment is preferred
• Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
• PC Proficiency to include Microsoft EXCEL
• Experience communicating through email, Outlook a plus
• SAP and MARC experience a PLUS!
• Effective written and oral communication skills
• Professional, patient and empathic phone presence
• Bilingual or Multilingual fluency; German, Japanese, Chinese, Spanish and French is desired but not required
• It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.

Additional Information

The salary for this position is $45,225 per year. This position is eligible for bonus or profit share, contingent on the company's results.

All your information will be kept confidential according to EEO guidelines.

Penguin Random House is an Affi

Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

All your information will be kept confidential according to EEO guidelines.

Wevalue the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.