Customer Support Specialist - Bilingual

Uline; Irving (TX); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline, a family-owned distributor, is hiring a Bilingual Customer Support Specialist in Irving, TX. You will handle orders, provide product recommendations, and deliver legendary service using our tech tools.

This full-time, on-site role offers training, growth opportunities, benefits including health insurance and a 401(k) match, and a warm, team-oriented environment where your English/Spanish skills help you support customers effectively.

Qualifications

• Bilingual English/Spanish with fluent written and verbal skills.
• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders and handle inquiries using company technology.
• Provide product recommendations and answer pricing and shipping questions.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and propose Uline solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English / Spanish

Listening skills

Communication skills

Customer service experience

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Bilingual Customer Support Specialist

Pay from $26 to $30 per hour with significant growth and earning potential!

Texas Branch - Irving, TX

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours

Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!