Customer Support Specialist - Bilingual

California Jobs; Irvine (CA); On-site; Full time

Job summary

A leading company in shipping and packaging materials seeks a Bilingual Customer Support Specialist. This role involves processing orders, providing product recommendations, and building customer relationships. With full-time hours and significant growth potential, this position offers comprehensive benefits, including health insurance and tuition assistance.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

Best-in-class, clean, modern facilities

First-class fitness center

Qualifications

• Prior customer service experience is a plus, but training is provided.
• Fluent in both verbal and written forms of English and Spanish.

Responsibilities

• Process customer orders and handle account inquiries.
• Build business relationships with customers via phone, email, and chat.
• Help customers navigate Uline's website.

Skills

Problem-Solving

Communication

Listening

Bilingual (English / Spanish)

Education

High school diploma or equivalent

Bachelor's degree

Job description

Bilingual Customer Support Specialist

Pay from $25 to $30 per hour with significant growth and earning potential!

Includes $2 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

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