Customer Support Specialist: Automotive Apps & Training

StoneEagle; Richardson (TX); On-site; USD 40,000 - 45,000; Full time

Job summary

StoneEagle in Richardson, TX is seeking a Customer Support Representative to assist clients by providing application and service information, resolving issues, and training users on the applications. Working in a call center, you will answer calls, respond to emails, and configure menus requiring math calculations.

The role emphasizes accuracy, integrity, and delivering WOW experiences to customers while continuously learning the applications to improve service quality and outcomes for the

Qualifications

• Retail automotive industry knowledge and understanding of application usage.
• Ability to train and review core applications with clients.
• Strong understanding of our applications from the user perspective.
• Data entry skills including math calculations.

Responsibilities

• Answer inbound customer calls and emails, with outbound follow-up when needed.
• Complete client requests in Stone Eagle applications with emphasis on accuracy.
• Respond to customer requests for support using Salesforce and Five9 to track all communication and follow-up.
• Continuously learn the applications to maximize service level to clients.
• Provide excellent customer service with a sense of urgency.
• Share knowledge with team members and document processes for coverage.
• Research issues; recommend solutions.
• Escalate unresolved issues with information to team and development as needed.
• Act as a resource for internal reports; troubleshoot problems.
• Suggest process/product improvements to managers and leadership.
• Accept feedback and strive to improve and expand skills.

Skills

Communication

Time management

Multitask

Problem solving

Troubleshooting

Data entry

Math calculations

Customer service

Tools

Salesforce

Five9

Job description

StoneEagle in Richardson, TX is seeking a Customer Support Representative to assist clients by providing application and service information, resolving issues, and training users on the applications. Working in a call center, you will answer calls, respond to emails, and configure menus requiring math calculations.

The role emphasizes accuracy, integrity, and delivering WOW experiences to customers while continuously learning the applications to improve service quality and outcomes for the