Customer Support Specialist 1st Shift

Mt. Washington Pediatric Hospital; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Airlite Plastics is a premier, privately held manufacturer in Omaha, NE, seeking a Customer Support Specialist to handle cradle-to-grave order processing and coordination. The role emphasizes accurate data entry, timely communication, and collaboration with production, logistics, and sales to meet demand signals.

Candidates should have at least 1 year in customer service or related fields, strong problem-solving, and excellent verbal/written communication.

Qualifications

• Minimum of one (1) year of customer service, order processing, logistics, or administrative support experience; manufacturing experience preferred.
• Capability to utilize problem solving skills.
• Strong written and verbal communication skills.
• Ability to work with cross-functional teams and maintain confidentiality.

Responsibilities

• Enter and process customer orders, revisions, and returns with high accuracy.
• Verify pricing, discounts, and contract terms based on guidelines.
• Communicate order status updates, shipment details, and delivery changes.
• Coordinate with production planning, manufacturing, logistics, and sales teams to support on-time fulfillment.
• Maintain accurate documentation in enterprise systems.
• Support shipping documentation and transportation coordination as required.
• Assist with resolving order discrepancies and inquiries.
• Follow established processes and SOPs.
• Maintain compliance with safety, attendance, and company standards.

Skills

Problem solving

Organizational skills

Teamwork

Verbal and written communication

Interpersonal skills

De-escalation

Self-motivation

Adaptability

Confidentiality

Initiative

Tools

Microsoft Office

Job description

• Employee Type Non-Exempt

Airlite Plastics is a premier, privately held, family-owned manufacturer headquartered in Omaha, Nebraska. Our family style and personal culture is what makes Airlite an amazing place to grow and build a successful career. Airlite's company values of unquestionable integrity and respect and appreciation for each other are at the core of our success! These values set a strong foundation to build on where we can 'wow' our customers with innovative products and sustainable solutions, and continuously improve our processes and efficiencies.

Our product lines include rigid plastic containers and lids for food packaging and cosmetics, dry powder scoops, plastic drink cups, shipping containers, industrial strength insulated concrete forms (ICF) and sustainable permeable paving systems. As pioneers in our industry, focused on sustainable solutions, we strive to provide our customers with top-notch service and quality, which aligns with our award-winning products.

How would you contribute?

This role is a contributing member of our Airlite - Omaha team, located in Omaha, NE. As aCustomer Support Specialistyou are a key to continued growth and success of Airlite. The Customer Support Specialist provides transactional and operational support for customer order processing within an assigned business unit. This role supports the execution of cradle-to-grave order management activities, ensuring orders are entered accurately, scheduled appropriately, and fulfilled in alignment with manufacturing and logistics timelines. With a keen focus on internal collaboration, this position is focused on order processing and the coordination of delivery of product based on demand signals.

• Supports the Senior Customer Account Specialist in managing key customer accounts, ensuring timely communication, order coordination, and overall account satisfaction.
• Enter and process customer orders, revisions, and returns in company systems with high level of detail and accuracy.
• Verify pricing, discounts, and contract terms based on established guidelines.
• Communicate order status updates, shipment details, and delivery changes as needed, ensure deadlines are adhered to.
• Coordinate with production planning, manufacturing, logistics, and sales teams to support on-time fulfillment.
• Work closely with all members of the team, both internal and external, to ensure timely and efficient communication.
• Display professionalism and participate to the ongoing efforts of the team.
• Monitor inventory and production schedules to identify and elevate potential issues.
• Maintain accurate and timely documentation within enterprise systems.
• Support shipping documentation and transportation coordination as required.
• Assist with resolving order discrepancies and administrative inquiries.
• Follow established processes and standard operating procedures.
• Maintain compliance with safety, attendance, and company standards.
• Perform other duties as assigned.

Do you have what it takes?Airlite Plastics is a versatile employer; complacency is not one of our strengths! We work hard each day to ensure that equipment efficiency and customer satisfaction never leave our line of sight. Successful candidates for the role will possess the following:

Qualifications, Knowledge, Skills, and Abilities Required:

• Capability to utilize problem solving skills.
• Good organizational skills and the ability to handle multiple projects/activities/goals.
• Must be able to work well with others, build partnerships and support team members.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills and tactful in dealing with people at all levels.
• Must possess the ability to use sound judgement with strong de-escalation skills.
• Self-motivated and positive.
• Flexible and adaptable; able to work in ambiguous situations.
• Maintain the utmost level of confidentiality in dealing with sensitive information.
• Proficientin Microsoft Office suite of products
• Uphold and support organizational goals and values.
• Take initiative and asks for help when needed.
• Minimum of one (1) year of customer service, order processing, logistics, or administrative support experience required; manufacturing experience preferred.

Supervisory Responsibilities:

This role does not have personnel supervisory responsibilities; however, this role includes working with cross-functional teams in a matrixed organization.

P hysical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hand dexterity to operate office equipment including computer keyboards; reach with hands and arms; and talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee may be exposed to moving mechanical parts. The noise level in the office work environment is typically quiet; when visiting the production floor the noise level may be loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB HAZARD ANALYSIS

All positions must have a current Job Hazard Analysis attached to the job description. See the JHA for Office Staff, located on the Company Intranet: Corporate Services> Safety> Job Hazard Analysis

Our Core Values Drive Us!

• Do you conduct yourself withunquestionable integrity?
• Do you demonstraterespect and appreciationfor those around you?
• Are youinnovativeand strive to challenge the status quo?
• Do you strive for continuous improvement and to deliver the\"wow\"factor?
• Do you care aboutenvironmentally sustainablesolutions?
• Do you takemeaning and pridein a job well done?

What's in it for you? As a Full-Time employee, you will be eligible for the following benefits: