Customer Account Specialist 1st Shift

Mt. Washington Pediatric Hospital

Omaha (NE)

On-site

USD 40,000 - 48,000

Full time

14 days+

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Job summary

Airlite Plastics, a premier manufacturer in Omaha, NE, is seeking a Customer Account Specialist who will manage the full order lifecycle, provide internal and external support, and handle invoicing, returns, and credits.

You will collaborate with cross-functional teams, ensure pricing accuracy, maintain data integrity in our systems, and uphold safety and attendance standards while delivering exceptional service.

Qualifications

Minimum of three years of customer support/logistics experience.
Manufacturing experience is preferred.
Associate’s degree preferred or an equivalent amount of education and experience.
Demonstrated customer service skills.
Capability to utilize problem solving skills.
Good organizational skills and the ability to handle multiple projects/activities/goals.
Must be able to work well with others, build partnerships and support team members.
Excellent verbal and written communications skills.
Excellent interpersonal skills and tactful in dealing with people at all levels.
Must possess the ability to use sound judgement with strong de-escalation skills.
Self-motivated and positive.
Flexible and adaptable; able to work in ambiguous situations.
Maintain the utmost level of confidentiality in dealing with sensitive information.
Proficient in Microsoft Office suite of products
Uphold and support organizational goals and values.
Take initiative and asks for help when needed.

Responsibilities

Serve as the first point of contact for customer support.
Process orders, quotes, pricing, delivery dates, and invoicing.
Coordinate with accounting for credit checks and communications.
Ensure pricing/discounts are applied correctly and as assigned.
Communicate order status changes with customers and internal teams.
Support inventory decisions to maintain availability.
Collaborate with cross-functional teams for timely communication.
Maintain a professional demeanor and team contribution.
Apply clear oral and written communication in daily tasks.
Meet deadlines to support customer and business needs.
Maintain data integrity in company software systems.

Skills

Customer service

Problem solving

Organizational skills

Multitasking

Teamwork

Verbal & written communication

De-escalation

Adaptability

Microsoft Office

Experience in customer support

Education

Associate's degree

Tools

Microsoft Office

Job description

Employee Type Non-Exempt

Contact information

Airlite Plastics is a premier, privately held, family-owned manufacturer headquartered in Omaha, Nebraska. Our family style and personal culture is what makes Airlite an amazing place to grow and build a successful career. Airlite’s company values of unquestionable integrity and respect and appreciation for each other are at the core of our success! These values set a strong foundation to build on where we can ‘wow’ our customers with innovative products and sustainable solutions, and continuously improve our processes and efficiencies.

Our product lines include rigid plastic containers and lids for food packaging and cosmetics, dry powder scoops, plastic drink cups, shipping containers, industrial strength insulated concrete forms (ICF) and sustainable permeable paving systems. As pioneers in our industry, focused on sustainable solutions, we strive to provide our customers with top-notch service and quality, which aligns with our award-winning products.

How would you contribute?

This role is a contributing member of our Airlite Plastics teams, located in Omaha, NE. As a Customer Account Specialistyou are a key to continued growth and success of Airlite. The Customer Account Specialist is responsible for providing customer support to both internal and external customers, including, but not limited to the delivery, return and exchange of products, the processing of sales orders, logistics, and transportation support. The Customer Account Specialist manages customer orders from initial order through delivery of product. This role is also responsible for invoicing, quality support and returns, and credits or exchanges of product.

Serve as the first point of contact for customer support.
Apply processes related to assigned customers’ orders/changes, price quotes, delivery time, invoicing, complaints and adjustments, etc.
Process necessary paperwork to verify customer credit and communicate as necessary with accounting teams.
Validate pricing/discounts are applied appropriately and as assigned.
Communicate with internal and external customers regarding any changes in orders, status, colors, shipping dates, etc.
Apply manufacturing practices to ensure inventory amounts are sufficient.
Work closely with all members of the team, both internal and external, to ensure timely and efficient communication.
Display professionalism and participate to the ongoing efforts of the team.
In daily responsibilities, utilize superior oral / written communication.
Ensure deadlines are met in support of customer and business needs.
Apply customer focus to daily operations.
Utilize company software of record, enter and ensure data integrity with all transactions.
Maintain safety standards.
Maintain company attendance standards.
Perform other duties as assigned.

Do you have what it takes?

Airlite Plastics is a versatile employer; complacency is not one of our strengths! We work hard each day to ensure that equipment efficiency and customer satisfaction never leave our line of sight. Successful candidates for the role will possess the following:

Qualifications, Knowledge, Skills, and Abilities Required:

Minimum of three years of customer support/logistics experience required.
Manufacturing experience is preferred.
Associate’s degree preferred or an equivalent amount of education and experience.
Demonstrated customer service skills
Capability to utilize problem solving skills.
Good organizational skills and the ability to handle multiple projects/activities/goals.
Must be able to work well with others, build partnerships and support team members.
Excellent verbal and written communications skills.
Excellent interpersonal skills and tactful in dealing with people at all levels.
Must possess the ability to use sound judgement with strong de-escalation skills.
Self-motivated and positive.
Flexible and adaptable; able to work in ambiguous situations.
Maintain the utmost level of confidentiality in dealing with sensitive information.
Proficient in Microsoft Office suite of products
Uphold and support organizational goals and values.
Take initiative and asks for help when needed.

Supervisory Responsibilities:

This role does not have personnel supervisory responsibilities; however, this role includes working with cross-functional teams in a matrixed organization.

Physical Demands & Work Environment:

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hand dexterity to operate office equipment including computer keyboards; reach with hands and arms; and talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee may be exposed to moving mechanical parts. The noise level in the office work environment is typically quiet; when visiting the production floor the noise level may be loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB HAZARD ANALYSIS

All positions must have a current Job Hazard Analysis attached to the job description. See the JHA for Office Staff, located on the Company Intranet: Corporate Services> Safety> Job Hazard Analysis.

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