Customer Support Specialist

Palmer Companies, Inc.; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

PTO

Job summary

Palmer Companies, Inc. is seeking a Customer Service Representative to deliver stellar service to external clients in a fast-paced environment.

You will be the first point of contact for inquiries and issues, handling questions about accounts, enrollment, and accessibility while upholding quality standards. On-site in West Des Moines, IA, you’ll work 8:00 AM to 5:00 PM, Monday through Friday, with benefits including health/dental/vision insurance, a 401k, and PTO.

Qualifications

• High school diploma, GED, or equivalent education and experience (required).
• Prior customer service experience (required), preferably in a business environment.
• Familiarity with insurance and related products (preferred).
• Patient and understanding approach to customer service conversations.
• Excellent verbal and written communication skills, with the ability to answer questions.
• Strong attention to detail, organization, and mathematical skills.
• Ability to collaborate with employees, customers, and third parties.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Answer inbound phone calls to address client questions and inquiries
• Assist clients with providing information about accounts, request status, website enrollment, and accessibility
• Assist agents with questions on products, services, and the status of requests
• Troubleshoot and resolve issues over the phone to provide stellar customer service
• Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
• Utilize multiple computer systems, applications, and procedure tools to access and identify information

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Palmer Companies, Inc. is seeking a Customer Service Representative to deliver stellar service to external clients in a fast-paced environment.

You will be the first point of contact for inquiries and issues, handling questions about accounts, enrollment, and accessibility while upholding quality standards. On-site in West Des Moines, IA, you’ll work 8:00 AM to 5:00 PM, Monday through Friday, with benefits including health/dental/vision insurance, a 401k, and PTO.