Call Center Agent

Dutuc; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

Dutuc is seeking a motivated Call Center Agent to assist customers, answer questions, and provide product and service information while supporting customer engagement initiatives.

You will use strong communication skills to identify needs, recommend solutions, and maintain accurate records, with paid training and opportunities for career advancement.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, or sales experience is a plus but not required.

Responsibilities

• Provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Maintain accurate records of customer interactions.
• Escalate customer concerns to appropriate team members when necessary.
• Support customer engagement and business development activities.
• Collaborate with team members to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Listening

Customer-focused

Phone communication

Problem-solving

Multitasking

Organization

Adaptability

Reliability

Call center experience

Education

High school diploma

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a motivated Call Center Agent to assist customers, answer questions, provide product and service information, and support customer engagement initiatives. This role is ideal for individuals with strong communication skills who enjoy helping people and developing valuable customer service and professional experience.

Responsibilities

• Provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Maintain accurate records of customer interactions.
• Escalate customer concerns to appropriate team members when necessary.
• Support customer engagement and business development activities.
• Collaborate with team members to meet service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and listening skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching