Customer Service Associate: Paid Training & Growth

Dutuc; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

Dutuc seeks a friendly and motivated Customer Service Assistant to support customer interactions, product and service inquiries, and daily customer engagement activities. You will help people, communicate clearly, and grow professional skills in a collaborative team.

Responsibilities include answering questions about products, identifying needs, maintaining records, and supporting promotional efforts while delivering timely, professional information and a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong problem-solving and listening skills.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and self-motivated.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information and solutions.
• Support customer satisfaction and relationship-building initiatives.
• Provide accurate information in a timely and professional manner.
• Support promotional and customer engagement activities.
• Maintain organized records of customer interactions and activities.
• Communicate customer feedback and common questions to team members.
• Collaborate with colleagues to support daily service goals.
• Maintain a positive and professional presence during customer interactions.
• Participate in ongoing training and professional development.

Skills

Strong communication and interpersonal

Friendly, professional, customer‑foced

Comfortable interacting with customers

Strong problem-solving and listening

Excellent organizational and multitask

Reliable, adaptable, self-motivated

Education

High school diploma or equivalent

Job description

Dutuc seeks a friendly and motivated Customer Service Assistant to support customer interactions, product and service inquiries, and daily customer engagement activities. You will help people, communicate clearly, and grow professional skills in a collaborative team.

Responsibilities include answering questions about products, identifying needs, maintaining records, and supporting promotional efforts while delivering timely, professional information and a positive customer experience.