Customer Support Specialist

United States Digital Space LLC; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Learning and development allowance

100% medical, dental, and vision

Competitive cash and equity

Relocation stipend potential

Job summary

United States Digital Space LLC is hiring a Customer Support Specialist in Nashville, TN. You will help customers via phone, email, and chat, resolving issues with empathy and accuracy.

You’ll troubleshoot software and hardware across multiple platforms, prioritize tasks effectively, and contribute to knowledge base improvements while collaborating with product and engineering teams. This is a fast-paced, growth-oriented role.

Qualifications

• 1+ years in high-volume customer support
• Experience in SaaS or startup environments
• Strong written and verbal communication
• Able to troubleshoot software/hardware across platforms

Responsibilities

• Deliver support via phone, email, and chat with empathy and clarity
• Troubleshoot issues, escalate when needed
• Handle high volume inquiries with good prioritization
• Proactively follow up to prevent recurring problems
• Contribute to knowledge base and process improvements
• Collaborate with product, operations, and engineering teams

Skills

Excellent communication

Multitasking

Problem solving

Active listening

Ownership

Tools

CRM systems

Ticketing tools

Multi-channel

Job description

**About the company**the company is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on the company for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. the company is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

*Truework, recently acquired by the company, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within the company, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!*

*The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you’ll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.*

What you’ll do

• Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
• Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
• Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
• Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
• Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
• Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What you bring

• 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
• Exceptional verbal and written communication skills with strong active listening and reading comprehension
• Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
• High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
• Demonstrated resilience, self-management, and commitment to continuous learning and improvement
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Pay Transparency Disclosure

*We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website**.*

On-target Earnings OR Base Salary range (Nashville, TN)

$16.83—$21.16 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

*At the company, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a the company hub location.*

Equal Employment Opportunities at the company

*the company is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. the company believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.*

Applicant Privacy Policy

**Legitimate the company emails will always include our official domain name after the @ symbol (e.g., [e-mail] or [e-mail]).*