Associate Manager, Operations

United States Digital Space LLC; Nashville (TN); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Fast-paced environment

Learning allowance

Equity compensation

Medical, dental, vision coverage

Fertility/adoption stipend

Flexible PTO

Wellness stipend

Job summary

United States Digital Space LLC is seeking an Associate Manager, Operations to lead the Manual Verifications team, ensuring high-quality service and accuracy in hundreds of thousands of verifications each month.

You will coach a revenue-generating team, manage KPI programs, and drive continuous improvement through data-driven decisions. This role emphasizes collaboration with product and platform teams, adherence to SLAs, and a proactive problem-solving mindset in a fast-paced environment.

Qualifications

• 2+ years in leadership roles (call center / operations).
• 3+ years in customer-facing roles.
• 2+ years leading projects or peers.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication; ability to build relationships.
• Strategic and process-oriented with drive to improve workflows.
• Mentorship and data-driven problem solving.
• Collaborative and cross-functional communication.
• Adaptable and able to manage multiple priorities.

Responsibilities

• Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions
• Track individual and team metrics, prepare weekly reports, maintain documentation, and escalate issues to leadership
• Analyze quality failures, conduct audits, and ensure deliverables meet standards and SLAs
• Identify performance trends, develop corrective action plans, and implement solutions to address gaps
• Design and facilitate training programs on quality protocols, workflows, product offerings, and customer personas
• Partner with leadership on operational initiatives and ensure timely cross-functional deliverables

Skills

Leadership

Call center management

Customer-facing

Project leadership

Communication

Data-driven problem solving

Cross-functional collaboration

Job description

About the company

the company is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on the company for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. the company is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

Truework, recently acquired by the company, provides access to crucial employment, income information and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus. Within the company, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

Truework is hiring an Associate Manager, Operations to lead our Manual Verifications team – an essential function that sits at the core of our business. The Manual Verifications team delivers the cornerstone to Truework’s success by delivering high-quality service and ensuring each verification is handled with accuracy and care. The team operates at the intersection of product and platform execution, managing hundreds of thousands of verifications each month.

The Associate Manager will lead a team of revenue-generating specialists, driving execution on team goals, and maintaining high standards of operational excellence. The ideal candidate brings a strong understanding of KPI management, quality assurance, and team coaching, with a proactive approach to problem-solving and continuous improvement.

What you’ll do:

• Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions

• Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and *escalate* critical issues to leadership

• Analyze quality failures, conduct regular audits, and ensure team deliverables meet company standards and SLAs

• Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies

• Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members

• Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables

What you bring:

• 2+ years or more of leadership experience in call center management, operations, team management, or a related field

• 3+ years of experience in a customer-facing role

• 2+ years of experience in leading projects or peers to achieve common goals

• Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions

• Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients

• Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies.

• Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions.

• Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates.

• Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change.

• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

*We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website**.*

On-target Earnings OR Base Salary range (Nashville, TN)

$73,000—$91,000 USD

What We Offer

• A fast-paced and collaborative environment

• Learning and development allowance

• Competitive cash and equity compensation, and opportunity for advancement

• 100% medical, dental, and vision coverage

• Up to $25K reimbursement for fertility, adoption, and parental planning services

• Flexible PTO policy

• Monthly wellness stipend

*At the company, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a the company hub location.*

Equal Employment Opportunities at the company

*the company is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. the company believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance*

Applicant Privacy Policy

**Legitimate the company emails will always include our official domain name after the @ symbol (e.g., [e-mail] or [e-mail]).*