Operations Outreach Specialist

United States Digital Space LLC; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Learning and development

Equity compensation

Medical coverage

Fertility reimbursement

Flexible PTO

Wellness stipend

Relocation stipend

Job summary

United States Digital Space LLC in Nashville, TN is seeking an Operations Outreach Specialist to manage end-to-end manual outreach for employment and income verifications, delivering accurate data quickly while complying with security standards.

You will contact HR and payroll teams, validate employer data, and coordinate with support and quality teams to meet SLAs in a high-volume environment. A strong, proactive communicator with ownership mindset will thrive here.

Qualifications

• 1+ year in outreach, contact center, sales, fulfillment or similar.
• Exceptional verbal and written communication skills.
• Strong time management in a fast-paced environment.
• Self-starter with ownership of customer impact.

Responsibilities

• Own end-to-end manual outreach to fulfill employment/income verifications.
• Make outbound calls and written outreach to HR/payroll contacts.
• Conduct discovery/validation to identify accurate employer data.
• Handle a high volume of outreach with accuracy and documentation.
• Work within SLAs and coordinate with cross-functional teams.

Skills

Outreach experience

Communication skills

Time management

Self-starter

Ownership & confidentiality

Bias for action

Job description

**About the company**the company is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on the company for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. the company is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

Truework, recently acquired by the company, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within the company, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

The Operations team is at the core of Truework’s product fulfillment engine. As an Operations Outreach Specialist, you will be directly responsible for completing manual verification requests, a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately, quickly, and in compliance with all standards. This is a high-impact, high-volume role that demands precision, professionalism, and persistence. You’ll be engaging directly with employers, payroll providers, and HR contacts to obtain verification data and ensure delivery of time-sensitive products that drive customer satisfaction.

What you’ll do

• Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery

• Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner

• Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications

• Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation

• Navigate internal systems and workflows to complete and submit verifications within defined SLAs

• Collaborate cross-functionally with Customer Support, Quality, and other teams to escalat complex issues and contribute to process improvement

What you bring

• 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred

• Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email

• Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment

• Self-starter mindset with a drive to hit productivity and fulfillment goals

• Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction

• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

#LI-AG1

Pay Transparency Disclosure

*We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website**.*

Hourly Pay Range (Nashville, TN)

$16.83—$21.16 USD

What We Offer

• A fast-paced and collaborative environment

• Learning and development allowance

• Competitive cash and equity compensation, and opportunity for advancement

• 100% medical, dental, and vision coverage

• Up to $25K reimbursement for fertility, adoption, and parental planning services

• Flexible PTO policy

• Monthly wellness stipend

*At the company, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a the company hub location.*

Equal Employment Opportunities at the company

*the company is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. the company believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.*

Applicant Privacy Policy

If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

**Legitimate the company emails will always include our official domain name after the @ symbol (e.g., [e-mail] or [e-mail]).*