Customer Support Specialist

Kohls; South Bend (IN); On-site; USD 69,000 - 99,000; Part time

Job summary

Kohls in South Bend, IN is hiring a part-time Customer Support Specialist to boost our sales marketing mission and complaint-handling tooling. You’ll be mentored while building inbound call handling skills and shaping a part-time week that fits your life.

The role emphasizes ownership, proactive problem solving, and strong communication within a fast-moving team in a local market. Take-home pay reflects a mid-to-upper range for part-time roles in the area.

Qualifications

• Ability to distinguish urgent issues from routine tasks.
• Strong writing skills for meeting recaps and internal updates.
• Experience supporting cross-functional teams in a senior capacity.
• Collaborative mindset to unblock teammates and foster teamwork.

Responsibilities

• Coach junior reps through their first collaborative negotiation.
• Coordinate cross-functional launches with creative, product, and operations teams.
• Set the weekly cadence to keep Kohls reps accountable.
• Pursue warm referrals ahead of competitors in South Bend.
• Win back accounts previously lost by the team.

Skills

Judgment

Clear communication

Cross-functional support

Team player mindset

Tools

Complaint Handling tooling

Job description

Come grow your career and our numbers as a Customer Support Specialist at one of South Bend's fastest-moving companies. A part-time Customer Support Specialist role that values ownership over busywork, pays $69,000 - $99,000, and invests in your long-term growth.

Key Responsibilities

• Coach junior reps through their first collaborative negotiation
• Coordinate cross-functional launches with creative, product, and operations
• Set the weekly cadence that keeps Kohls reps accountable
• Chase down warm referrals before competitors in South Bend get the call
• Win back the accounts a previous Customer Support Specialist let slip

What You'll Bring

• The judgment to distinguish a fire drill from an actual fire
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Experience supporting cross-functional teams in a senior capacity
• A teammate's instinct to unblock others before yourself

For over 5 years, Kohls has built quietly-ambitious solutions that help teams in South Bend, IN get more done. We onboard you to the sales marketing mission first and the Complaint Handling tooling second, in that order.

Take home $69,000 - $99,000, build your Inbound Call Handling under a mentor, lean on benefits, and shape a part-time week that finally fits.

Last touched this morning, the Customer Support Specialist listing remains active and unfilled.