Part-Time Customer Support Lead — Cross-Functional Impact

Kohls; South Bend (IN); On-site; USD 69,000 - 99,000; Part time

Job summary

Kohls in South Bend, IN is hiring a part-time Customer Support Specialist to boost our sales marketing mission and complaint-handling tooling. You’ll be mentored while building inbound call handling skills and shaping a part-time week that fits your life.

The role emphasizes ownership, proactive problem solving, and strong communication within a fast-moving team in a local market. Take-home pay reflects a mid-to-upper range for part-time roles in the area.

Qualifications

• Ability to distinguish urgent issues from routine tasks.
• Strong writing skills for meeting recaps and internal updates.
• Experience supporting cross-functional teams in a senior capacity.
• Collaborative mindset to unblock teammates and foster teamwork.

Responsibilities

• Coach junior reps through their first collaborative negotiation.
• Coordinate cross-functional launches with creative, product, and operations teams.
• Set the weekly cadence to keep Kohls reps accountable.
• Pursue warm referrals ahead of competitors in South Bend.
• Win back accounts previously lost by the team.

Skills

Judgment

Clear communication

Cross-functional support

Team player mindset

Tools

Complaint Handling tooling

Job description

Kohls in South Bend, IN is hiring a part-time Customer Support Specialist to boost our sales marketing mission and complaint-handling tooling. You’ll be mentored while building inbound call handling skills and shaping a part-time week that fits your life.

The role emphasizes ownership, proactive problem solving, and strong communication within a fast-moving team in a local market. Take-home pay reflects a mid-to-upper range for part-time roles in the area.