Customer Support Specialist

Aftermarket Performance Group; Silverdale (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and health insurance

401k with company match & immediate v…

PTO (Paid Time Off)

Short term and Long-Term Disability

Life Insurance and more!

Job summary

Aftermarket Performance Group (APG) in Silverdale, WA is seeking a Customer Service Representative to deliver exceptional support to customers. The role emphasizes responsive communication, issue resolution, order processing, and collaboration with internal teams for timely product delivery.

We value a positive workplace culture with growth opportunities, benefits, and a commitment to professional development.

Qualifications

• High school diploma or equivalent; additional customer service or related training is a plus.
• Proven experience in customer service, preferably in a call center or retail environment.
• Excellent verbal and written communication skills.
• Proficiency in read and speaking English.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with computer systems, including MS Office and customer relationship management (CRM) software.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, internet, and fax regarding products, pricing, and related questions.
• Manage and resolve customer concerns, complaints, and issues efficiently, ensuring a positive customer experience.
• Process customer orders accurately and timely, coordinating with other departments to confirm product availability and delivery details.
• Collaborate with internal teams and business partners to address customer questions and resolve issues effectively.
• Maintain detailed records of customer interactions and transactions for quality assurance and continuous improvement.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Teamwork

Independent work

CRM software

MS Office

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Aftermarket Performance Group (APG) in Silverdale, WA is seeking a Customer Service Representative to deliver exceptional support to customers. The role emphasizes responsive communication, issue resolution, order processing, and collaboration with internal teams for timely product delivery.

We value a positive workplace culture with growth opportunities, benefits, and a commitment to professional development.