Customer Support Specialist

Experis; Pleasanton (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Accounts

Life Insurance

Short/Long Term Disability

401(k)

Job summary

Experis is seeking a Customer Support Specialist in Pleasanton, CA to join a Care Technical Support team. This 12+ month contract role onsite supports patients and clinical teams with a focus on accuracy, confidentiality, and clear communication.

Typical shift is 8AM-5:30PM, Mon-Fri, with pay range of $30-$33 per hour. Opportunity for extension or conversion to permanent employment is available, with comprehensive training and mentorship provided.

Qualifications

• Strong computer skills and familiarity with troubleshooting basic technical issues.
• Excellent listening and communication skills, with an empathetic approach.
• Ability to multitask effectively in a fast-paced environment.
• Attention to detail and high level of accuracy in data entry.
• Previous experience in operational support, technical support, or customer service preferred.

Responsibilities

• Handle incoming and outgoing calls from patients, providing technical support and assistance.
• Accurately log calls and enter data using prescribed tools and processes.
• Submit orders for replacement equipment and ensure proper documentation.
• Maintain confidentiality and handle patient information with care and professionalism.
• Collaborate with clinical, IT, and field teams to ensure seamless support and service delivery.

Skills

Technical support

Communication skills

Multitasking

Data entry

Empathy

Job description

Our client, a leading healthcare organization, is seeking a dedicated Customer Support Specialist to join their team. As a Customer Support Specialist, you will be part of the Care Technical Support department supporting patients and clinical teams. The ideal candidate will demonstrate patience, attention to detail, and excellent communication skills, which will align successfully in the organization.

Job Title: Customer Support Specialist
Location: Pleasanton, CA (100% Onsite)
Duration: 12+ Month Contract with possibility of extension or conversion
Shift: 8AM - 5:30PM (Mon- Fri)
Pay Range: $30/hr. - $33/hr.

What's the Job?

• Handle incoming and outgoing calls from patients, providing technical support and assistance.
• Accurately log calls and enter data using prescribed tools and processes.
• Submit orders for replacement equipment and ensure proper documentation.
• Maintain confidentiality and handle patient information with care and professionalism.
• Collaborate with clinical, IT, and field teams to ensure seamless support and service delivery.

What's Needed?

• Strong computer skills and familiarity with troubleshooting basic technical issues.
• Excellent listening and communication skills, with an empathetic approach.
• Ability to multitask effectively in a fast-paced environment.
• Attention to detail and high level of accuracy in data entry.
• Previous experience in operational support, technical support, or customer service preferred.

What's in it for me?

• Opportunity to work in a dynamic healthcare environment supporting patient care.
• Comprehensive training and ongoing mentorship provided.
• Potential for contract extension or transition to permanent employment.
• Work in a collaborative team with a focus on professional growth.
• Supportive work environment emphasizing diversity and inclusion.

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)