Customer Support Specialist

Franklin Fitch; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Modern office environment

Regular social events

Job summary

Franklin Fitch is seeking a Clinet Support Specialist in Pittsburgh, PA. The role is hybrid (3 days in office, 2 remote) and focuses on supporting UK client queries during US hours, producing transcripts, and handling legal operations with a close-knit local team.

The ideal candidate has client-facing experience, strong communication, and comfort with new tech. Recent graduates in CS or related fields are encouraged to apply for this entry-level position.

Qualifications

• Experience in a professional client-facing or support role.
• Strong communication and professional presentation.
• Comfortable with technology and learning new systems.
• High attention to detail and a proactive approach.
• Legal tech exposure is useful but not essential.
• Recent graduates encouraged to apply.

Responsibilities

• Support UK client queries during US working hours by calls and email.
• Liaise with legal contacts including lawyers, barristers and judges.
• Assist with transcript production and related legal operations.
• Maintain high standards of accuracy, organisation and customer service.
• Collaborate with the Pittsburgh office team.

Skills

Client service experience

Strong communication

Tech-savvy

Attention to detail

Collaborative teamwork

Education

Recent graduates with CS or related degrees encouraged

Job description

Clinet Support Specialist | Pittsburgh, PA

Location: Pittsburgh, PA

Working pattern: Hybrid, 3 days in office / 2 remote

A leading legal client of ours is hiring a proactive, detail-oriented eBundle Dispute Support professional to join a growing Solutions Operations team. This is a great entry-level opportunity for someone with strong client service skills, confidence using technology, and an interest in building a long-term career within a supportive, fast-paced environment.

What you’ll do

• Support UK client queries during US working hours, including calls and email.
• Liaise professionally with legal contacts, including lawyers, barristers and judges.
• Assist with transcript production and related technical/legal operations work.
• Maintain high standards of accuracy, organisation and customer service.
• Work collaboratively in a close-knit Pittsburgh office team.

What we’re looking for

• Experience in a professional client-facing, customer service or support role.
• Strong communication skills and professional presentation.
• Comfortable with technology and learning new systems.
• High attention to detail and a proactive approach.
• Junior client services representatives, support specialists and early-career account managers are all relevant backgrounds.
• Legal tech exposure is useful but not essential.
• Recent graduates, including those with computer science or related degrees, are encouraged to apply
• Potential for lateral movement into other areas, such as production support.
• Startup-style, close-knit office culture with the backing of a larger organisation.
• Modern office environment and regular social events.