E-Bundle Disputes Support

Opus2; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

401k

Annual leave 21 days

Flexible working

Loyalty share scheme

Healthcare

Dental and Vision Insurance

Life and disability insurance

Mindfulness sessions

Volunteer day

Modern office space

Job summary

Opus 2 is recruiting for an E-Bundle Disputes Support role in Pittsburgh. You will liaise with legal teams, manage electronic bundles, and support across litigations, arbitrations, inquests and inquiries in a fast-paced environment.

Join a team that values initiative, precision, and strong communication. You will collaborate with Client Services and other departments to ensure smooth hearings and accurate billing records.

Qualifications

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Responsibilities

• Hands-on disputes technology support including management of electronic documentation and uploading/organising material per client instruction.
• Actioning requests promptly and conducting quality checks across multiple concurrent matters.
• Liaising directly with solicitors and barristers by telephone and email, advising on best practices and technical queries.
• Proactively ensuring team inbox and internal communications are managed efficiently.
• Advanced understanding of the platform; manipulating, reformatting and converting Excel/CSV data.
• Troubleshooting client-reported issues and liaising internally until resolution is reached.
• Processing exports and printing requests, assisting with quality control and delivery of hard copy hearing bundles.
• Working with Client Services during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Skills

Proactive initiative

Teamwork

Attention to detail

Troubleshooting

Communication

Tech interest

MS Office (Excel)

Adobe Acrobat

Tools

Excel

Adobe Acrobat

Job description

We are looking for someone to join the Solution Operations team in Pittsburgh as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you'll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you'll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the 'People make Opus 2' as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

What you'll be doing

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organization of material in accordance with client instruction.

• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.

• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.

• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.

• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.

• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.

• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.

• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.

• Prompt and accurate recording of task information for billing.

What we're looking for in you

• Bright and engaging, with a willingness to learn and proactively use own initiative.

• Ability to work individually and within a team.

• Strong attention to detail with the ability to juggle tasks and work under pressure.

• Excellent troubleshooting and problem-solving skills.

• Outstanding communication skills and a confident telephone manner.

• Interest in technology, processes and systems.

• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.

• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Working for Opus 2

Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive:

• 401k contribution.

• 21 days annual holidays, flexible working, and length of service holiday entitlement.

• Loyalty Share Scheme.

• Healthcare, Dental and Vision Insurance.

• Life, short-term and long-term disability Insurance.

• Calm and Mindfulness sessions.

• A day of leave to volunteer for charity work.

• Accessible and modern office space.