Customer Support Specialist

Socket.dev; Overland Park (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Socket.dev is hiring a Customer Support Specialist in Overland Park, KS. The role focuses on delivering high-quality service across phone, email, and chat, resolving issues, and guiding customers through orders and returns.

Ideal candidates hold a Bachelor's degree and have strong communication, problem-solving, and organizational skills. Knowledge of accounting concepts and MS Excel is a plus. This is a full-time, on-site position with growth opportunities.

Qualifications

• Bachelor's degree.
• Experience in customer service is preferred but not required.
• Strong communication skills, both verbal and written.
• Familiarity with basic accounting concepts is a plus.

Responsibilities

• Interact with customers via phone, email, or chat to address inquiries and requests.
• Provide accurate information about products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues promptly and professionally.
• Maintain customer records and update databases as needed.
• Willingness to perform Accounts Receivable and Accounts Payable tasks.
• Collaborate with team members to ensure customer satisfaction.

Skills

Communication

Problem-solving

Organizational skills

Multitasking

Empathy

Customer service

Accounting principles

MS Excel

MS Office

Education

Bachelor's degree

Tools

MS Excel

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Are you a people person with excellent communication skills? Do you enjoy helping others and resolving issues with a friendly and professional approach? We are seeking a conscientious, dependable, and detail-oriented person to join our Customer Support Specialist team and provide top-notch service to our valued customers.

• Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
• Provide accurate information about our products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues in a timely and satisfactory manner.
• Maintain customer records and update databases as needed.
• Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
• Collaborate with other team members and departments to ensure customer satisfaction.

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Strong organizational and analytical skills
• Ability to multitask and work in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude
• Previous customer service experience preferred, but not required.
• Knowledge of accounting principles is a plus.
• Intermediate level MS Excel required.
• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Job Type: Full-time

Schedule: 8 hour shift

EDUCATION

Bachelor's degree.

We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth.